"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art do not bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

Creating a Better Line Waiting Experience
Guests often have to wait in lines to enter venues, and sometimes it feels like it takes forever to get in and other times it doesn’t faze a guest at all. Why is that? Well, a study in the Journal of Consumer Research looked at the factors that determine how people experience time. “Consumers lie...
You Can Smell Happiness Through Sweat
You can smell happiness. It’s true. According to new research published in Psychological Science, humans communicate positive emotions through sweat. It’s been long known that we can communicate fear and disgust through chemical compounds in our sweat, but until now no studies had been done for...
University of Cincinnati’s Nippert Stadium Taking Shape
The University of Cincinnati (UC) athletic director, Mike Bohn, and coach, Tommy Tuberville, unveiled the newly renovated Nippert Stadium on April 23 to the media. The stadium’s $86 million renovation and expansion will increase seating from 35,000 to 40,000. “It includes a structure on the west...
Participating in Online Forums is Good for Your Health
Exchanging ideas and best practices with members is one of IAVM’s hallmarks, and nowhere is that more prevalent than on VenueNet. Not only is it a great place to pose questions and receive answers, it can also contribute to your overall well-being. According to a new study in the journal Computers...

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