"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

Augmenting the Fan Experience Through Stats
Imagine knowing the exact speed a NFL player runs a route or the health status of an athlete on the field. That’s possible, or will be soon, thanks to radio-frequency identification (RFID) tags. According to a story on The Verge, the NFL partnered with Zebra Technologies—a company that...
Two Member Venues Receive LEED Certifications
Congratulations to two of our member venues on achieving LEED certifications! First up, the Cleveland Convention Center has been awarded LEED for Building Design and Construction (LEED-BD+C) Gold Certification from the U.S. Green Building Council’s (USGBC). The center earned the certification for...
Walk This Way…to a Happier Mood
Here’s a quick and easy way to get happier—change your walking style. Researchers at Queen’s University in Canada recently discovered that making people walk in a happy or sad way affects their moods. “It is not surprising that our mood, the way we feel, affects how we walk, but we want to see...
My First Stadium Operations Experience
Yesterday, I was given an inside look at AT&T Stadium’s event operations during the Monday night football game. Paul Turner, CFE, CSSP, director of event operations and security, invited IAVM staff and guests to the stadium for a “secret shop” activity in which we were given access to various...

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