"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

The Life of a College Student
I have attended the University of Montana in Missoula for the past four-and-a-half years, and the growing trend of technology is continuing to impact the way we live and learn as students. I have personally seen and felt the effects of these changes as they have impacted my collegiate career....
Should Your Theatre Charge Per Laugh or Cry?
Pay per Laugh | TeatreNeu from edududu on Vimeo. Barcelona’s Teatreneu comedy club doesn’t charge a cover fee. Instead, you’re charged per laugh. The move is an effort to combat falling attendance numbers, due in part to Spanish government taxes on theatre tickets. In order to make money, though,...
Ebola and the Venue Industry
IAVM is actively monitoring the impact of recent Ebola incidents. At the direction of Chair Kim Bedier, CFE—and through collaboration with the Academy for Venue Safety & Security (AVSS) and our Industry Affairs Council (IAC)—a task force has been formed to work on relevant communications to...
VenueConnect’s Environmental Impact was Minimal
Erin Rowland, the sustainability coordinator with the Oregon Convention Center (OCC), prepared a sustainability report for VenueConnect 2014 and recently shared the results with IAVM headquarters. Some of the interesting findings include that for each day of the event the average attendee consumed...

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