"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

Greg Economou Named AMC Keynote Speaker
Greg Economou was recently named the 2014 Arena Management Conference keynote speaker. He is the executive vice president and chief revenue officer for dick clark productions. His keynote address will focus on creating, promoting, and maintaining your brand, as well as his experiences with...
Ask Your Mentor These Five Questions
Finding a mentor in this industry is a good way to achieve success. Finding one, though, is not the end. You have to engage and integrate the mentor’s experience into your working life. To understand your mentor better, speaker and author Bert Gervais (“The Mentor Guy”) offers 10 questions to ask...
Oregon Convention Center Reaches Level Four Milestone
Congratulations to the Oregon Convention Center (OCC) on reaching another sustainability milestone. The center achieved Level Four certification for the ASTM Standard pertaining to the evaluation and selection of venues for environmentally sustainable meetings, events, trade shows and conferences...
Seeking CVP Focus Group Contributors
We really need your professional expertise, if you can contribute some of your time at one of IAVM’s upcoming conferences. As you may have heard, we are launching a new credential, the Certified Venue Professional (CVP), targeted at the mid-level professional and above. While the Certified...

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