"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

Jump on Stage with Paul McCartney
It’s only one song. It’s not even my favorite one by the artist. Doesn’t matter, because I’d be on stage next to him. In fact, as I look around, I would be able to see the rest of the band and the stage crew. That’s what you can experience in Jaunt’s virtual reality (VR) release of Paul McCartney...
When the Power of Music Meets the Power of Technology
The Philadelphia Orchestra is offering an olive branch to patrons who can’t seem to shut down their phones for a performance. Through its LiveNote app, audience members can follow along during a performance with program notes (including vocal text and translations), watch info slides that advance...
Snowstorm: The Buffalo Niagara Convention Center is Prepared
The unprecedented lake effect snow storm that has gripped large parts of Western New York and Buffalo has had little impact on the Buffalo Niagara Convention Center so far. Until today, the facility was open and operational. We have had three local events cancel that have already rescheduled for...
The Best Way to Avoid Errors
David Dunning is a social psychologist and a Cornell University professor. He is most famous for the Dunning-Kruger Effect (DKE) discovery, a cognitive bias in which incompetent people tend to overestimate their competence. “Although what we know is often perceptible to us, even the broad outlines...

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