"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

BJCC Arena Changes Name to Legacy Arena
The Birmingham-Jefferson Convention Complex (BJCC) Arena in Alabama is undergoing a name change. Beginning on Jan. 1, 2015, it will be known as Legacy Arena. The Birmingham-Jefferson Civic Center Authority approved the five-year, $2 million agreement, and a new logo will be visible on the venue’s...
What’s Missing From Your Information Arsenal?
We venue managers share many similar issues, concerns, and goals regardless of our type of venue. The safety of our participants, ticket holders, partners, employees, and everyone else involved with our operations, as well as the security of our venue itself, are topics that concern us every day....
iCommit: Let’s Build an Even Stronger IAVM
Our successful get-a-member campaign, iCommit, is under way. Reaching 5,000 members is within our grasp. Just a few years ago, who would have believed this was possible? With your help, we can get very close if we add 600 new members by March 31, 2015. More members means more collaboration, a...
Whatever It Takes
I am currently a sophomore at Kennesaw State University (KSU) in the metro Atlanta area of Georgia. I am studying marketing with a concentration in sports marketing. Kennesaw State University is a non-traditional school, meaning a very high percentage of the student population is in the work force...

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