"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art do not bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

Rave On! Buddy Holly Hall Design Unveiled
The Lubbock Entertainment and Performing Arts Association (LEPAA) recently unveiled the final design of The Buddy Holly Hall of Performing Arts and Sciences. The venue’s design is a group effort involving Garfield Public/Private LLC; Parkhill, Smith, & Cooper; MWM Architects; Diamond Schmitt...
Word Choice Matters When Negotiating
The best way to “win” in negotiating is to make the buyer feel like what is purchased is a gain rather than a loss of money. It really comes down to word choice. This is what was discovered in a recent study by researchers at Leuphana University of Lüneburg and Saarland University in Germany. For...
Turkey Soccer Club Gets a Crocodile-Themed Venue
It seems that sporting venues keep trying to outdo each other on a daily basis. The latest example is the Timsah Arena in Turkey. The soccer club Bursaspor are known as the Green Crocodiles, so it’s fitting that their upcoming facility features a crocodile around it with eyes and a mouth that...
Amazon Local Expands Ticketing for West End Shows
Amazon Local last week expanded its ticketing service to all 48 West End shows in London. The company previously offered tickets based around deals or discounted tickets. That has changed. “Although that will still be the case for some shows, this is a move to being a genuine ticketer,” a...

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