"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art do not bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

Infographic: 2015 Safety and Security Report
Jacob Molz and his company, ISS 24/7, did something really cool. They created an infographic based on VenueDataSource’s 2015 Safety and Security Report. “The most professional venue managers are well-informed,” Molz wrote on Medium. “This data can help you make data-driven decisions. So, we hope...
Video: The Anti-Mascot
As you head into your weekend, take a moment and watch this delightful “30 for 30″ short about the San Francisco Giants’ mascot from the 1980s. “The Anti-Mascot” is directed by Colin Hanks and tells the story of a team, the fans, and a hated crab. The post Video: The Anti-Mascot appeared first on...
Tradition Constantly Being Challenged
If there is one phrase I have heard more than any other in the nearly six years I have been general manager, it’s this: That’s not how we’ve always done it. And before you immediately think the phrase is uttered from office or event staff the most often, I will tell you… it’s not. That phrase...
Introducing IAVM’s New Podcast: The Venue
There are a lot of great discussions happening on our member-only VenueNet site, and some of you may not have time to read them all or participate. If you’re one of those people—or someone who would rather listen to a discussion than read about it—then we have the solution for you. I’d like to...

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