"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art do not bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

More Flexible, More Amazing, and More Experiences
Curbed published a wonderful article today written by Patrick Sisson titled “Introducing the Stadium of the Future, Where Technology is King.” It’s a long read that offers several choice quotes. Here are few to tease you: “Since technology has made it so easy for people to engage with the event in...
A Message from Steve Flamm, Interim President and CEO
It is a privilege and an honor to serve this association in my new capacity as interim president and CEO. Please know I admire and greatly respect the passion IAVM members have for this industry. My promise to you is that I, and your talented staff team, will meet this latest challenge and...
This Year’s Joseph A. Floreano Scholarship + Internship AVSS Recipients
The IAVM Foundation is proud to announce the Joseph A. Floreano Scholarship + Internship Program recipients for the 2016 Academy for Venue Safety & Security (AVSS) school. The awards recognize two deserving individuals who demonstrate leadership, character, community involvement, and the...
Sympathy is an Advantage When Negotiating
Sympathy is often considered a weakness in business, but new research by Laura Kray, a professor in the Haas Management of Organizations Group at University of California, Berkeley, proves otherwise. “Sympathy is an emotion that corresponds with good will,” Kray said. “In negotiations, it can...

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