"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

Behind Every Great Woman is a Strong Foundation
The IAVM Foundation has recently launched a new program—100 Women of IAVM—specifically created for women by women. By paying it forward and giving US$100 each, we can provide three women with a full scholarship to IAVM conferences each year! There is a new generation of female students, young...
An Apple A Day Can’t Keep the Bad Boss Away
Research is linking increased risk of heart attack, high blood pressure, sleep problems, and anxiety to chronic stress caused by daily interactions with a “bad boss.” “The evidence is clear that the leadership qualities of ‘bad’ bosses over time exert a heavy toll on employees’ health,” said ...
Watching Live Theater Produces Positive Benefits
Reading a play is one thing, but seeing it performed live is another. And while I believe one can get a lot out of reading one, more can be gained from seeing in person. If you’re feeling doubtful, let me cue up some recent research from the University of Arkansas. In a new study, researchers...
The Life of a College Student
I have attended the University of Montana in Missoula for the past four-and-a-half years, and the growing trend of technology is continuing to impact the way we live and learn as students. I have personally seen and felt the effects of these changes as they have impacted my collegiate career....

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