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25th Annual IAAM
International Crowd Management Conference
October 28 - 31, 2007
Westin Hotel O'Hare Airport
Chicago (Rosemont), IL
Title Sponsor:
Contemporary Services Corporation
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Program tentative and subject to change. |
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Sunday, October 28, 2007 |
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8:30 am – 5:00 pm
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Registration
Sponsored by Ticketmaster |
11:30 am – 12:30 pm
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Crowd Management Committee Meeting |
1:00 pm – 5:00 pm
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Boot
Camp – An Introduction to Crowd Management Fundamentals
for the person new to the business or those wanting a refresher
• Boot Camp Welcome and Conference Overview
• Crowd Management – Larry Perkins, CFE, CMP, CPP
o Basic Techniques for Crowd Management
• Emergency Preparedness – Harold Hansen, CFE
o Planning for Preparedness, Prevention, Response &
Recovery
• Safety – Meeting Codes & Regulations – Chris Rogers & Ron Coté,
P.E.
o OSHA
o Life Safety Code
• Legal Responsibilities – Carla Varriale
o ADA, what you need to know and do
o What is your “Duty of Care”
• First Class Guest Services
o Effecting crowd management through your guess
services approach
• Training – John Siehl, CFE
o Why and what you must do if plans are to work
• Boot Camp – Town Hall Discussion
o What can we do to help you? |
2:00 pm – 5:00 pm
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Technology Expo
The Technology Expo is a new ICMC marketplace of
state-of-the-art products and services tailored specifically for the
crowd management professional. Visit with these companies and
experts to find answers for your issues, Database International
Group – Aware Manager, JTECH Communications, Scent Detection
Technologies. |
5:00 pm – 6:00 pm
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Get
Acquainted
A time to meet your fellow attendees in a fun and informal
setting. Share challenges and solutions as you “plug in” to a solid
network of expertise and experience. |
6:00 pm – 8:00 pm
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Opening
Reception and Technology Expo
While the Technology Expo continues, mix, network and socialize
with your fellow ICMC attendees at the opening reception. Share an
experience, meet a new resource, help a peer, make a new friend.
These are the primary reasons to attend an IAAM conference. Begin
the process here. |
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Monday, October 29, 2007 |
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7:30 am – 8:00 am |
Morning
Refreshments |
7:30 am – 5:00 pm
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Registration
Sponsored by Ticketmaster |
8:00 am – 9:15 am
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Opening and Keynote
Address
Sponsored by Landmark Event Staffing
Services
Sit in on this engaging and informative session from notable
industry representatives. This kick-off session will set the tone
for a fantastic conference. |
9:15 am – 9:30 am
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Break
Sponsored by Access Pass & Design |
9:30 am – 10:30 am
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1: First Responder
Coordination
Presenters:
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Jack Keaton, Special Events Coordinator, Universal Macomb Ambulance
Service, Inc., Sterling Heights, MI;
Cortez Trotter, Vice President &
Director, Mid West Region, James Lee Witt Associates, Chicago, IL;
Ray Van Hook, Sr. Director of Security & Safety, McCormick Place,
Chicago, IL.
In the aftermath of the 9/11 attacks, many venue managers and first
responders find themselves with additional and more complex
responsibilities. First responders are an essential ingredient in
the successful management of any emergency that may occur at your
venue. The resilience of the relationship between you and them will
be tested from time to time. Hear from industry experts about the
essential elements of building an ongoing relationship with your
first responder team for emergency response and preparedness. |
10:30 am – 10:45 am
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Break |
10:45 am – 11:45 pm
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2: Gang Awareness –
Recognizing and Defining
Presenter: Detective Hunter Glass, Fayetteville, NC
Specializing in street gangs, Detective Hunter Glass has developed a
vast knowledge and understanding of the subject and those involved.
In recent years he has become a subject matter expert and lecturer,
and has appeared in numerous newspapers, magazines and television
and radio specials. He is a well-respected expert in his fireld and
is known from coast to coast. Det. Glass has a unique lecturing
style that might be best described as scary, humorous and to the
point. |
11:45 am – 1:00 pm
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Lunch |
1:15 pm – 2:00 pm
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Concurrent
Sessions:
3A: Counter Terrorism Preparedness and Special Events
Presenter:
Robert Warfel, Supervisory
Special Agent, Counter-Terrorism Response Squad, Chicago Division
Federal Bureau of Investigation, Chicago, IL
As the world of
Crowd Management evolves, one of the feared situations facing
managers is terrorism from offenders both foreign and
domestic. During this session you where hear from the Federal Bureau
of Investigation Counter-Terrorism Response squad on practical
tools, steps, and resources to identify credible threats of terror,
assessing your ability to respond to terrorism, and steps you can
take to help your facility be prepared for acts of terrorism. |
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3B: Smaller Markets/Venues
Facilitator:
Jim Walczak,
Executive Director, Racine Civic Centre, Racine, WI
Smaller markets and venues have special challenges in doing more
with less. Join in this dialogue of cost effective techniques to
improve crowd management and security at your venue. Share what
works well in your venue and take back ideas from others. |
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3C: Buildings Have Feelings Too – How Venue Conditions Impact Crowd
Behavior
Presenter:
Russ Simons, Principal, HOK Sport, Nashville, TN
Research has
shown that different types of buildings evoke decidedly different
behaviors among event-goers. What’s your building’s “personality,“
and what does that mean for you? |
2:00 pm – 2:15 pm
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Break |
2:15 pm – 3:00 pm
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Concurrent Sessions:
4A: (REPEAT SESSION)
Counter Terrorism Preparedness and Special Events
Presenter:
Robert Warfel, Supervisory
Special Agent, Counter-Terrorism Response Squad, Chicago Division
Federal Bureau of Investigation, Chicago, IL
As the world of
Crowd Management evolves, one of the feared situations facing
managers is terrorism from offenders both foreign and
domestic. During this session you where hear from the Federal Bureau
of Investigation Counter-Terrorism Response squad on practical
tools, steps, and resources to identify credible threats of terror,
assessing your ability to respond to terrorism, and steps you can
take to help your facility be prepared for acts of terrorism. |
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4B: Mega Sheltering
- University Campus Style
Moderator:
Peggy
Kowalski, Associate Director for Athletic Operations, University of
Pennsylvania Department of Athletics, Philadelphia, PA
What do you do when members of your university community are not
allowed to leave campus? A dialogue of experience and techniques for
preparedness.
4C: (REPEAT
SESSION) Buildings Have Feelings Too – How Venue Conditions Impact Crowd
Behavior
Presenter:
Russ Simons, Principal, HOK Sport, Nashville, TN
Research has
shown that different types of buildings evoke decidedly different
behaviors among event-goers. What’s your building’s “personality,“
and what does that mean for you? |
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3:00 pm – 3:15 pm |
Refreshment Break |
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3:15 pm – 4:15 pm |
5: When the Talent
Goes Bad!
Facilitator: Turner Madden, Esq., Partner, Madden & Patton, LLC,
Washington, DC
Panelist: Bart Butler, President & CEO, Rock Solid Security,
Nashville, TN;
Cindy Schonholtz, President, Animal Welfare Council, Colorado
Springs, CO
What to do when the artist, player, or animal incites the patron to
behave in a violent manner or threatens the safety of patrons and
fans.
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4:15 pm – 5:15 pm |
Town Halls:
Join in on discussions on current topics in crowd management
specific to your venue type. A perfect opportunity to solicit the
advice and experience of other ICMC attendees on a situation you are
faced with or problem you need to resolve.
Arenas
Convention Centers/Exhibit Halls
Performing Arts Centers/Amphitheaters
Stadiums |
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5:15 pm – 7:00 pm |
Dinner on your own |
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6:30 pm |
Bus will depart for
the Sears Centre Arena at 6:30 pm from the main lobby doors of the
Westin on River Road. |
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7:00 pm – 9:00 pm |
Facility Tour -Sears Centre
Arena
Space is limited. Pre-Registration is required. |
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Tuesday October 30, 2007
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7:30 am – 8:00 am |
Morning
Refreshments |
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7:30 am – 12:00 pm |
Registration
Sponsored by Ticketmaster |
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8:00 am – 10:45 am |
Academy for Venue
Safety and Security Class:
Understanding the Dynamics of Crowd Management
AVSS Instructor:
Larry B. Perkins, CFE, CMP, CPP, Assistant General Manager, RBC
Center/Carolina Hurricanes, Raleigh, NC
An introductory module for the AVSS Crowd Management Track.You will
learn about the four principles of crowd dynamics – time, space,
energy, and information; Crowd reactions – what are they thinking
before taking action; and the preparedness, prevention, response and
recovery techniques. The first part of the class will be lecture
presentation and the second half will be practical application
through table top situation and exercise. |
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10:45 am – 11:00 am |
Break |
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11:00 am – 12:00 pm
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6: Legal Issues
Forum
Presenters:
Turner D. Madden, Esq., Partner, Madden & Patton, LLC,
Washington, DC;Carla
Varriale, Partner, Havkins Rosenfeld Ritzert & Varriale, LLP, New
York, NY
• Update on Current Legislation and Regulation Issues
• Application of HIPPA and ADA Regulations |
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12:00 pm – 1:30 pm |
Lunch and Lessons
Learned Presentation
During lunch, ICMC colleagues will present on a recent
experience and the lessons they have learned the hard way. Each
presenter will be allowed five slides and a maximum of ten minutes
to present the situation and the lessons they learned. These actual
situations will give you lessons to take home and avoid the same
experience. |
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1:45 pm |
Bus will depart for
the McCormick Place at 1:45 pm from the main lobby doors of the
Westin on River Road. |
3:00 pm – 4:30 pm
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7: Table Top
Exercise
Moderator:
Peggy Kowalski, Associate Director for Athletic Operations,
University of Pennsylvania Department of Athletics, Philadelphia, PA
An emergency occurs at your venue. As the initial emergency
unfolds, compounding and complicating situations begin to take
place. During this table top exercise, you will be part of a
situation team that must respond and “handle” it. You will deal with
the what to do’s, what is needed, communications and coordination.
This could happen to you. Is your staff ready? |
4:30 pm – 4:45 pm
McCormick Place |
Break |
4:45 pm – 5:45 pm
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8: Planning for
Special Events
Presenters: Dave Peters, Commander, UIC Police, Chicago, IL; Mike Verden,
Senior VP, Protective Operations, Hillard Heintze, LLC, Chicago, IL
Learn planning techniques and best practices for major special
events and dignitary visits. These presenters have experience with
international visitors, secret service coordinated events, Olympic
Games and more. |
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6:00 pm – 8:30 pm |
Networking Reception
and Facility Tour
McCormick Place’s new fourth building opened August 1. The tour
will feature McCormick Place’s state of the art technology as
applied to security systems, control rooms, and crowd management
designs. This new facility is described as an architectural jewel. |
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Wednesday, October 31,
2007 |
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7:30 am – 8:00 am |
Morning
Refreshments |
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7:30 am – 12:00 pm |
Registration
Sponsored by Ticketmaster |
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8:00 am – 8:45 am |
Concurrent Sessions
9A: Entry and Bag Search Procedures
Sponsored by Tenable Event Services
Presenter:
Mary Hammond, Vice President, Tenable Event Services, Cleveland, OH
Learn effective and efficient bag search and entry screening
procedures for your venue from industry experts.
9B: Customers from Hell, Managing Angry and Difficult
Customers Effectively
Presenter:
Frank C. Gihan, Vice President, Flowers Communications Group,
Chicago, IL
A twenty-year veteran at McDonald’s, Gihan has held positions
including senior regional marketing/advertising manager in
Philadelphia, US Communications director, national franchising
director and senior community development manager. Learn to “read,”
and deal with, impossible-to-please patrons using nonverbal cues and
time-tested methods.
9C: Vulnerability Assessments – Managing Risk by Reducing
Vulnerabilities
Presenter:
Harold Hansen,
CFE, Director of Life Safety & Security, IAAM, Chicago, IL
Learn the fundamentals of controlling risk through assessing a
venue’s vulnerabilities. This session offers the facility manager a
high level overview of the ViSAT tool and its
components; learn about the recommended approach to organizing the
ViSAT’s completion and the very important security strengthening
opportunities the ViSAT offers a public assembly facility; and learn
about the security and protection regulations for ViSAT information.
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8:45 am – 9:00 am |
Break |
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9:00 am – 9:45 am |
Concurrent Sessions
10A: (REPEAT SESSION) Entry and Bag Search Procedures
Sponsered by Tenable Event Services
Presenter:
Mary Hammond, Vice President, Tenable Event Services, Cleveland, OH
Learn effective and efficient bag search and entry screening
procedures for your venue from industry experts.
10B: (REPEAT SESSION) Customers from Hell, Managing Angry and
Difficult Customers Effectively
Presenter:
Frank
C. Gihan, Vice President, Flowers Communications Group, Chicago, IL
A
twenty-year veteran at McDonald’s, Gihan has held positions
including senior regional marketing/advertising manager in
Philadelphia, US Communications director, national franchising
director and senior community development manager. Learn to “read,”
and deal with, impossible-to-please patrons using nonverbal cues and
time-tested methods.
10C:
Report: Individual State Security Staffing Requirements
Presenters:
Gus Kontopuls,
Chairman, Elite Show Services, Inc., San Diego, CA; Pete
Kranske, President/COO, Landmark Event Staffing Company, Fort
Collins, CO; Representatives from Argus Event Staffing, Contemporary
Services Corporation, and Staff Pro
National event staffing companies will report on the information
they have collected on the ever-changing regulations that affect
security/event staff personnel in the United States. Case studies
from various states will be presented
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9:45 am – 10:00 am |
Break |
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10:00 am – 11:00 am |
11: Alcohol
Management – Lessons Learned
Presenter: Jill Pepper, Executive Director, TEAM Coalition,
Alexandria, VA;
Carla Varriale, Partner, Havkins Rosenfeld Ritzert & Varriale, LLP,
New York, NYCritique a
video reenactment of alcohol management practices at a sporting
event. Discover how differing perspectives of the same situation can
significantly persuade public opinion of a facility’s commitment to
responsible alcohol management and how those perspectives can impact
a facility’s liability in an alcohol-related claim. |
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11:00 am – 12:00 pm |
Program Wrap-Up
This wrap-up session will connect the lesson and knowledge
gaining to the real-world application in our venues. Be a part of
the process by sharing what was the beneficial and applicable to you
and your venue.
Additionally, ICMC Committee members would like your feedback via
evaluation forms and your sharing what would make this International
Crowd Management Conference experience better for you.
If a certificate is required, please let the ICMC Registration Desk
know. |
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12:00 pm – 2:00 pm |
Crowd Manageent
Committee
Meeting |
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See you in the “Windy City”!
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