Golf Tournament
Transportation sponsored by Mears Transportation Group

Enjoy sunny Orlando and network with colleagues on the beautiful Rosen Shingle Creek golf course.

Golfers will load the bus at 7:00 AM at the Mallard Entrance of the Peabody Orlando Hotel. Golfers will be returned to this location once the tournament is over.

Registration
Sponsored by Global Spectrum and Ovations Food Services, L.P.

Facility Roundtable Discussions

Network, share your experiences and learn from colleagues during these highly interactive roundtable discussions.

Small Sized Facilities (300,000 gross square feet or less)

Moderator: Jill Scicchitano, General Manager, Century Center/Global Spectrum, South Bend, IN

Medium Sized Facilities (300,001 – 650,000 gross square feet)

Moderator: Dave F. Anderson, General Manager, Palm Beach County Convention Center/Global Spectrum, West Palm Beach, FL

Large Sized Facilities (650,001+ gross square feet)

Moderator: David M. Meek, CFE, Convention Center Manager, Anaheim Convention Center, Anaheim, CA

Opening Reception: Let the 30th Celebration Begin!
Sponsored by Smart City

Welcome to the 30th meeting of ICCC! Join us at the Peabody Hotel as we begin two days of celebration, networking and educational programming. This evening will be the perfect start to a memorable conference here in Orlando!

Morning Refreshments
Sponsored by Trade Show Executive Magazine

Welcome and IAVM Update

Keynote: Leadership Excellence: The Seven Keys to Expert Leadership
Pat Williams' book "Bear Bryant On Leadership: Life Lessons From a Six-Time National Championship Coach"
giveaway sponsored by O, R & L Facility Services

Industry Outlook: Are We Celebrating the Recovery?

Then and Now

Moderator: Jan Addison, CFE, Chief Financial Officer, Orange County Convention Center, Orlando, FL

Panel: Doug Ducate, CEM, CMP, President and Chief Executive Officer, Center for Exhibition Industry Research (CEIR), Dallas, TX; Frank Poe, Executive Director, Georgia World Congress Center, Atlanta, GA; Lynn Thompson, Convention Center Executive, Retired, Lessburg, FL

In our quest to move forward, it is also important to learn about our past. In celebrating ICCC's 30th conference, we will be going back in time, to the early '80s, highlighting convention center venues and our industry: Then and Now.

Lunch, Lifetime Achievement Award Presentation

Join us in honoring the recipient of the 2011 Lifetime Achievement Award: Richard H. Shaff, Senior Vice President and General Manager, SMG/Moscone Center, San Francisco, CA.

Marketing Beyond Borders: There’s an International Market Out There!

Moderator: Robert A. Rose Jr., CFE, Director, Tampa Convention Center, Tampa, FL

Panel: Milton Longobardi, Marketing and Sales Director, São Paulo Tourism, Brazil; Paul Woodward, Managing Director, UFI, The Global Association of the Exhibition Industry, Paris, France; Krister Ungerboeck, President, Ungerboeck Software International, O'Fallon, MO

As the global economy rebounds, there are many world-class convention cities and congress centers that are taking advantage of the resurgence in face-to-face business meetings and trade fairs, training and education conferences and destination travel opportunities.

Marketing to the decision-makers for these pieces of business requires building relationships, understanding cultural differences, and knowing about the competition.

Discover the differences in global marketing opportunities and what you can do to attract international business to your venue. Learn from a panel of marketing experts as they share their experiences in the international convention and tradeshow marketplace.

Refreshment Break

Swimming with Gators: How to Manage a Business in the Land of Giants

Walk to Orange County Convention Center West Concourse

The OCCC is located across the street from the Peabody Orlando Hotel.

From Events to Experiences
Sponsored by Disney Institute and the Orange County Convention Center
AV Sponsored by LMG

Presenter: Scott Milligan, SPHR, Business Programs Consultant, Disney Institute, Orlando, FL

From the very beginning, the Disney organization has never strayed from essential business truths. By listening to their own advice; by following the lessons that were established and perfected over the past 80 years, they remain a leader in retaining employees, establishing customer loyalty, expanding their brand, generating profits, and maintaining a competitive edge. Disney is built to last.

Don't let a down economy be a time for caution. This session will explore the proven best practices that underline the Disney approach to sustaining excellence during good times and challenging times.

• Lead with vision to sustain a high performance culture
• Foster a collaborative environment that draws on the ever-present creativity of your entire employee base
• Enhance the customer/client/ attendee experience through employee engagement
• Explore valuable insights on when and why an organization should change and the role of the leader in shaping a positive, sustainable change

Orange County Convention Center Reception and Tour
Sponsored by the Orange County Convention Center and Centerplate
AV Sponsored by LMG

Arrive to a warm Florida welcome.
Explore the culinary preparations of a diverse Central Florida community.
Tour the Center of Hospitality, America's second largest convention
center while sipping a signature cocktail prepared by our mixologists. Enjoy intense and rich flavors, amidst the sights and sounds of sunny Florida and relax.

Craveable Experiences, Raveable Results™

The Orange County Convention Center (OCCC) is the 2nd largest in the US with 2.1 million square feet of exhibition space. The OCCC houses a one-megawatt rooftop solar photovoltaic system and is the first convention center in the US to be recognized as ISO 14001 for Environmental Management System.

The tour will begin at 6:45 PM and will depart from the Valencia Foyer.

Mobile Applications for Meetings and Tradeshows: 10 Ways That Smart Phones are Revolutionizing Venues and Events
Sponsored by LMN Architects

Presenter: Corbin Ball, CSP, CMP, President, Corbin Ball Associates, Bellingham, WA

Simply Sustainable

Moderator: Brian Hunter, Facility Operations Assistant Manager, Orange County Convention Center, Orlando, FL

Presenters: DeeDee Baggitt, Director of Engineering and Facilities, Rosen Hotels and Resorts, Orlando FL; Alexa Stone, LEED AP
O+M, President and Chief Executive Officer, ecoPreserve, Orlando, FL

The Orange County Convention Center (OCCC) was the first convention center in the US to receive ISO 14001 certification for its environmental management system. Hear how the OCCC has incorporated sustainability into their culture and how these efforts are not only helping to save the environment, but also dollars.

Rosen Resorts and Hotels will also share tips on environmentally friendly methods to manage waste, reduce energy use, conserve water and clean air practices. Learn how their employees are involved with these initiatives and what you can do to get your employees involved.

In addition, find out about Orlando Destination Green and the Central Florida Hospitality Advocacy initiative in partnership with the US Green Building Council and others.

IAVM Research Project: Ready for Work
VenueDataSource is generously funded by the IAVM Foundation

Lunch, IAVM Foundation Update and Venue Excellence Award Winner Presentation

Presenter: Ken Cretney, General Manager, Vancouver Convention Centre, Vancouver, BC, Canada

The Vancouver Convention Centre, recipient of the 2011 IAVM Venue Excellence Award for Convention Centers, will share successful approaches to teambuilding and professional development, operational excellence and service to the community.

Building Strategic Alliances

Presenter: Teena Shouse, CFM, IFMA Fellow, Senior FM Consultant, Facility Engineering Associates, Leawood, KS

Building relationships with key partners and creating strategic alliances can be a critical element to our success. Finding the right partners and cultivating solutions can be a challenge – and one that unfortunately fails 70 percent of the time.

Discover how to avoid the pitfalls of failure and develop sustainable and mutually beneficial relationships with key partners, which can ultimately leverage your ability to serve your clients and extend your core competencies.

Revenues: Where Art Thou?

Presenters: Mark Haley, President, Smart City Networks, Las Vegas, NV; Jill Scicchitano, General Manager, Century Center/Global Spectrum, South Bend, IN; Patrick Skaggs, Assistant General Manager, Georgia World Congress Center, Atlanta, GA

There's a saying, "It's not hard to meet expenses; they're everywhere," but where are the revenue sources coming from to pay for those ongoing expenditures? Hear from convention center managers and suppliers on ways to enhance your bottom line.

Convention Centers/Exhibit Halls Committee Meeting

Hurricane Party and City Stroll
Hurricane Party sponsored by Populous
City Stroll sponsored by Edlen Electrical Exhibition Services and ARAMARK Sports & Entertainment Services, Inc.

Amway Center Tour
Preregistration required: $15 fee

The Amway Center, home of the NBA Orlando Magic, is the first newly constructed NBA arena to achieve LEED Gold certification from the United States Green Building Council.

Participants will meet in the Peabody Orlando Hotel lobby at 9:00 AM, the tour will be held from 9:30 AM - 11:00 AM. Anticipate returning to the Peabody by 11:30 AM.