10:00am - Buses depart Sheraton
11:00am - Novelty Hill Winery/Januik Winery
12:00pm - Brian Carer Cellars
1:00pm - Mark Ryan Winery
2:00pm - Buses depart vineyard
2:00 PM - 5:00 PM
Metropolitan A
Pre-Function
Registration
3:00 PM - 3:45 PM
Kirkland
Convention Centers/Exhibit Halls Program Committee Meeting
4:00 PM - 5:00 PM
Round Table Discussions
Network and share experiences with colleagues during these highly interactive round table discussions.
Ballard
Large size venue (larger than 500,000 sqft. of gross exhibit space)
Moderator:Fred Peterson, Director of Facilities Operations, Massachusetts Convention Center Authority, Boston, MA
Ravenna AB
Medium size venue (100,000-500,000 sqft. of gross exhibit space)
Moderator: Stephanie Curran, Assistant General Manager, Spokane Convention Center
and INB Performing Arts Center, Spokane, WA
Issaquah
Small size venue (smaller than 100,000 sqft. of gross exhibit space)
Moderator:Ryan Coate, CMP, General Manager, Conference and Event Center Niagara Falls, Niagara Falls, NY
4:00 PM - 5:00 PM
Leschi
Allied Meeting
5:15 PM - 6:30 PM
Metropolitan A
Industry Outlook Part 1: The Event & Meeting Industry Transformation
Moderator:Jan Addison, CFE,
Deputy General Manager,
Orange County Convention Center, Orlando, FL
Presenter: Michael Hughes, Managing Director, Research & Consulting, Red 7 Media, a division of Access Intelligence, LLC, Scottsdale, AZ
The event and meeting industry is being transformed by new technology and major economic shifts; the way organizations manage marketing, communications, education and events is changing rapidly.
Key Topic Points:
•
Latest industry research
•
Corporations' & organizations' view of events & meetings
•
How event attendees are changing
•
Current venue requirements for events & meetings
•
How these changes effect convention centers
6:30 PM - 8:00 PM
Cirrus Ballroom
Opening Reception Hosted by Smart City
Welcome to the 31st meeting of ICCC! Join us at the Sheraton Hotel as we begin two days of celebration, networking and educational programming. This evening will be the perfect start to a memorable conference here in Seattle!
10:00 PM - 12:00 AM
Willow AB
After Hours Happy Hour Sponsored by Sodexo
Friday, September 28
7:30 AM - 5:00 PM
Metropolitan Ballroom
Pre-Function
Registration
7:30 AM - 8:00 AM
Metropolitan Ballroom
Pre-Function
Morning Refreshments
8:00 AM - 8:15 AM
Metropolitan A
Welcome & IAVM Update
Welcome: Jan Addison, CFE, Convention Centers/Exhibit Halls Committee Chair & Deputy General Manager, Orange County Convention Center, Orlando, FL
IAVM Update: Richard L. Andersen, CFE, IAVM Chairman & President & Chief Executive Officer, Northlands, Edmonton, AB, Canada; Vicki Hawarden, CMP, IAVM President & Chief Executive Officer, Coppell, TX
8:15 AM - 9:30 AM
Metropolitan A
Keynote: Coaching High Performance Teams Sponsored by Magnusson Klemencic Assoc, Inc.
Speaker: Jim Bergquist, President of BizFutures Consulting Company & Coach to World Famous Pike Place Fish Market
Jim Bergquist, executive coach, meeting facilitator and public speaker, is keenly interested in the practical applications of human creativity. His passion led him to work as a project leader with The Hunger Project, an international organization committed to eliminating hunger in the world.
His worldwide experience in empowering people to create positive change in their lives subsequently led to his forming a consulting firm in 1983, the BizFutures Consulting Company.
Along with the BizFutures team, Jim specializes in "cultural transformation" and "organizational creativity". He is an expert at coaching leaders in generating organizational breakthroughs. The consultants at BizFutures are renowned for unleashing employee creativity and productivity as well as greatly expanding overall organizational effectiveness.
In 1986, Jim began coaching the fishmongers at the world famous "Pike Place Fish Market" in Seattle, Washington. He coached them in developing an empowering company culture and in fulfilling their vision to be "world famous in a way that makes a difference for people".
In addition, BizFutures Consulting has produced amazing results with companies in industries as far ranging as retail, finance, healthcare and oil. Their focus is on management by inspiration and empowerment (coaching) versus the older management model of command and control.
9:30 AM - 9:45 AM
Metropolitan Ballroom
Pre-Function
Refreshment Break Sponsored by Trade Show Executive
9:45 AM -11:00 AM
Metropolitan A
Industry Outlook Part II: Where is everybody else?
Moderator: Matthew Hollander, CFE, Regional Vice President & General Manager, MassMutual Center/Global Spectrum, Springfield, MA
Presenter: Douglas Ducate, CEM, CMP, President & Chief Executive Officer, Center for Exhibition Industry Research, Dallas, TX
Data tells us June 2009 marked the end of the Great Recession, but at ICCC 2010 we wondered if that was true. Given the progress the exhibition industry made in 2010 and the first half of 2011, at ICCC 2011 we proclaimed the industry was on the road to recovery, and we vowed to look forward to the future. However, we did question whether the sluggish recovery in GDP was indeed sustainable.
Key Topic Points:
•
Why haven't other industries shared the same economic recovery as meetings & events?
•
How can we, as an industry, sustain recovery and continue to progress?
•
What does the U.S. exhibition industry of tomorrow look like?
Moderator: Ryan Thorpe, Director of Facility Operations, McCormick Place, Chicago, IL
Panelists: Jeff Blosser, President & Chief Executive Officer, Washington State Convention Center, Seattle, WA; Vicki Hawarden, CMP, President & Chief Executive Officer, IAVM, Coppell, TX; Lawrence Leonard, CMP, Chief Operations Officer, Convention Industry Council, Alexandria, VA
Hear from a panel of experts about the recently published APEX sustainability standards and how they may impact your venue. Lawrence Leonard of the Convention Industry Council (CIC) will cover how and why these standards were developed and their goals for this project.
Vicki Hawarden, President & CEO of IAVM, will describe how IAVM and other associations can utilize these standards to produce events that are more sustainable and profitable.
Jeff Blosser, CEO, Washington State Convention Center, will give an overview of how he sees these standards affecting convention centers and how he plans to address these challenges in his venue.
Key Topic Points:
•
Review of the recently published APEX sustainability standards
•
How these standards may impact your venue and how to address challenges that may arise
•
How to utilize these standards to produce sustainable, and profitable events
12:30 PM - 1:30 PM
Metropolitan B
Lunch, Lifetime Achievement Award Presentation Sponsored by Global Spectrum/Ovations
2012 Award Recipient: Tom M. Mobley, Jr., Senior Vice President of Convention Centers, Global Spectrum Facility Management, Denver, CO
Moderator: Robert Rose, CFE, Director, Tampa Convention Center, Tampa, FL
Presenters: Dick Shaff, 2011 Lifetime Achievement Award Recipient & Senior Vice President/General Manager of the Moscone Center, San Francisco, CA & David Causton, General Manager of McCormick Place, Chicago, IL.
Please join us for lunch as we celebrate the achievements of our 2012 Lifetime Achievement Award recipient: Tom Mobley, Senior Vice President of Convention Centers, Global Spectrum Facility Management. This is an opportunity to recognize and honor one of our industry legends for their dedicated service and outstanding contributions. Be part of this special moment.
1:45 PM - 2:45 PM
Metropolitan A
Planner Connect
Moderator: Johnna Boxley, CFE, General Manager, Spokane Convention Center/INB Performing Arts Center, Spokane, WA
Panelists: Chris Brown, Executive Vice President, Conventions & Business Operations, National Association of Broadcasters, Washington DC; Kristin House, CDS, Vice President/Team Director, ConferenceDirect, Westminster, CO; Karen Sole, Meeting Services Specialist Senior, Starbucks Coffee Company, Seattle, WA
Understanding the obstacles event planners face, and the opportunities they are pursuing provides a valuable insight that will enable us to better serve clients, secure their business and exceed their expectations. Don't miss this chance to have your questions answered by planners representing associations, trade shows, corporations, consumer shows, and third party planning companies.
Key Topic Points:
•
What do event planners look for during site selection?
•
What expectations do event planners have when working with a convention center?
•
What specific services and amenities set a venue apart?
2:45 PM - 3:15 PM
Metropolitan
Pre-Function
Sponsor Showcase
Our sponsors invite you to join them for some refreshments during this extended break. Learn about their products and services, and how their partnership can help you achieve success.
3:15 PM - 4:15 PM
Metropolitan A
The Story of Starbucks – From 1971 to Today
Speaker: Frank Graves, Vice President, Branded Solutions, US Regions, Starbucks Coffee Company, Seattle, WA
Starbucks Coffee Company is one of the most recognized brands in the world. How does it continue to remain relevant, earn the respect and loyalty of its customers and employees, and maintain shareholder value while holding true to its original mission, vision and values?
Key Topic Points:
•
The Starbucks mission
•
Treating partners with respect and dignity
•
Delivering world-class customer service
•
Creating an environment that is warm, welcoming and locally relevant
•
Supporting the communities in which we live and work
•
Innovation and expanding the Starbucks' brand outside the store's four walls
5:30 PM - 7:30 PM
The Conference Center
Washington State Convention Center
Evening Reception and Washington State Convention Center Tour: We Bring The Best of Washington Hosted by the Washington State Convention Center
Sponsored by
ARAMARK
The Washington State Convention Center's (WSCC) award-winning, all Pro-Chef Certified culinary team will exceed your expectations with uniquely regional dishes made with the freshest seasonal ingredients from local growers. Whenever possible, the Center's chefs source local and sustainable food products, providing you with the freshest products, while supporting local producers.
Saturday, September 29
8:00 AM - 4:00 PM
Metropolitan Ballroom
Pre-Function
Registration
8:00 AM - 8:30 AM
Metropolitan Ballroom
Pre-Function
Morning Refreshments
8:30 AM - 10:00 AM
Metropolitan A
New Technology Trends: Transforming Convention Centers, Exhibitions and Events Industries and How to Prepare for Them Sponsored by Edlen
Moderator: Ryan Cross, Glendale, CO
Presenter: Corbin Ball, CSP, CMP, Corbin Ball Associates, Bellingham, WA
Information technologies double every year, and will dramatically change how venue, exhibit, and event professionals do business.
Key Topic Points:
•
Hot, new technology trends
•
How to use the latest technology effectively
•
How new technology can lower costs, save time, and increase productivity
10:00 AM - 10:15 AM
Metropolitan Ballroom
Pre-Function
Panelists: Brett Conway, AIA, LEED AP, NCARB,
Chief Operating Officer/VP Architecture, EHS Design, Inc., Seattle, WA; Chris Ross, AIA, Principal Architect, HNTB Architecture, Kansas City, MO; Robert Svedberg, AIA, Associate Principal, tvsdesign, Atlanta, GA; Brian Tennyson, AIA, Principal, LMN Architects, Seattle, WA
Four architects will present creative ideas and case studies involving the enhancement of convention centers - without expansion.
Key Topic Points:
•
Design strategies for repositioning and reprogramming centers to improve market capture and revenue enhancement.
•
Learn why large capital expenditures for expansions are not the only solutions for successful venue development.
11:35 AM - 12:30 PM
Metropolitan A
Know now.
Moderator: Barry Strafacci, Regional Vice President Special Projects, Global Spectrum, St. Petersburg, FL
Presenters: Mark Emch, Vice President, Finance, San Diego Convention Center, San Diego, CA; Steve Schwartz, Senior Research Policy Manager, Walter E Washington Convention Center, Washington, DC
Now that you're loading information into VenueDataSource … how do you get a useful report out of it? Come to this session and find out! Early adopters will go live into VenueDataSource and pull their benchmarking reports.
Key Topic Points:
•
How to access standard reports, and build custom reports
•
How to define and redefine your queries in order to get the information you need
•
How to download data to your desktop, and use with other programs
12:30 PM - 1:30 PM
Metropolitan B
Lunch, Convention Centers Venue Excellence Presentations, VenueConnect 2013 Preview, CFE Update and IAVM Foundation Update Sponsored by LMN Architects
Moderator: Neil McMullin, Director, National Field Operations, Fern Exposition & Event Services, Cincinnati, OH
Presenter: David Meek, Convention Center Manager, Anaheim Convention Center, Anaheim, CA
VenueConnect 2013 Speaker: Kim Bedier, CFE, IAVM Board of Directors' 2nd Vice Chair & General Manager, Comcast Arena/Global Spectrum, Everett, WA
The recipient of the 2012 IAVM Venue Excellence Award for Convention Centers, the Anaheim Convention Center, will share successful approaches to teambuilding and professional development, operational excellence and service to the community.
Also, hear what's in store for VenueConnect 2013 and learn about the process of becoming a CFE and the current initiatives, successes and future opportunities of the IAVM Foundation.
1:45 PM - 2:45 PM
Metropolitan A
The Ultimate Conventions: 2012 Republican and Democratic National Conventions
Moderator: Ashlyn LaPorte, Executive Director, Sands Expo & Convention Center, Las Vegas, NV
Presenters: Ted Lewis, Vice President of Venues, Charlotte Regional Visitors Authority, Charlotte, NC and Robert Rose, CFE, Chief Operating Officer, Tampa Convention Center, Tampa, FL
Relive the thrills, chills, and excitement of hosting the major political conventions. Be briefed on the deals, community impact, security challenges, technology upgrades and marketing opportunities. What really happens behind the scenes and what is involved in making the event a success?
Key Topic Points:
•
Economic and marketing impact/benefits for the local community
•
Extent of preparations, planning and logistics (2 years)
•
Development of security plans, training and implementation
2:45 PM - 3:00 PM
Metropolitan B
Break
3:00 PM - 4:00 PM
Metropolitan A
Town Hall
Facilitators: Jan Addison, CFE,
Deputy General Manager,
Orange County Convention Center, Orlando, FL and Dave Anderson, General Manager, Global Spectrum/Palm Beach County Convention Center, West Palm Beach, FL
Join us for a casual, yet informative, discussion on today's buzz, trends and challenges in the convention center community. This open discussion is a great opportunity to address any comments or questions you may have for the facilitators or your colleagues.
4:15 PM - 4:45 PM
Kirkland
Convention Centers/Exhibit Halls Program Committee Meeting
5:15 PM - 8:30 PM
City Stroll Sponsored by AAA Parking and Populous
This fun-filled networking opportunity will continue the conversations started at the Town Hall.
Meet at the concierge desk at 5:15pm. We will walk as a group to the first stop of the city stroll!