|
|
AVSS Revamps Emergency
Preparedness Training for 2011
by Frank Poe, AVSS Dean
VenueConnect, IAAM’s Annual Conference and Trade Show in
Houston, July 23-27, was a terrific event. The Trade Show
featured nearly 250 exhibiting companies, and the education
and networking sessions covered important and valuable
topics.
AVSS took full advantage of VenueConnect by launching our
first CEO Symposium on July 27 with 19 students. This new
short course was designed for senior venue managers,
providing them with a high-level review of safety and
security practices. The daylong program was capped off with
a unique tabletop exercise in incident command and control,
using cutting-edge technology. (See the related article on
the Symposium below.)
I want to acknowledge and extend our sincere thanks to the
AVSS faculty–Kevin Mattingly, Paula Kirchman, Paul Schieck,
Bob Mayer, Chris Rogers and Harold Hansen—whose hard work
and dedication enabled us to pack a lot of great material
into 7 ½ hours and deliver a quality learning experience, as
our students confirmed.
In the coming days, the AVSS faculty will be shifting its
focus to February 20-25, 2011, for the annual Academy for
Venue Safety and Security.
Learn more about AVSS
in the article below, and
register now to ensure your
spot in Core Training or Advanced Training, or in our
Specialized Courses.
For AVSS 2011, we have restructured our emergency
preparedness training in response to both student and
faculty feedback. In Core Training, instruction will
continue to focus emergency preparedness around the PPRR
planning approach: Prepare, Prevent, Respond and Recover.
Students also will get hands-on experience with important
how-to tools to develop emergency preparedness plans. During
Advanced Training, students will find several distinctive
changes to the curriculum, including intensive exercises
using advanced technology to test each student’s
organizational, analytical and leadership skills in
real-time incident management.
We’re pleased that Ed Farmer has joined the AVSS faculty to
lead emergency preparedness training. Ed is the Special
Events Coordinator and Specialized Unit Lieutenant for the
North Carolina State University Police Department.
Finally, this fall, AVSS will host its latest webinar on
October 26: OSHA and
the Public Assembly Venue. Through its webinar
program, AVSS seeks to discuss timely and relevant issues
related to the safety and security of venue employees,
clients and customers. The upcoming OSHA webinar will focus
on the regulations regarding employer duty and
responsibility in the workplace, and employee obligations in
safe work practices. If you’re a venue anywhere in the
United States, I hope you’ll plan to participate in this
important information session.
Our goal with AVSS is to continue to provide you with the
best and only source for the most cost-effective training in
life safety management, security planning and professional
development. Please let us know what AVSS can provide to you
to help you better protect your people and property.
Back to top |
|
|
|
Regular Reviews Ensure
Safe Food Service Operations
Stadiums and arenas host hundreds of millions of fans annually,
and creating memorable—and safe—experience s
for fans is a top priority for these venue managers. Recently,
safe food handling practices at stadiums and arenas have been in
the news. While AVSS and IAAM join these venues in assuring fans
and the public that food safety is a top priority, we also know
that food service operations are complex, requiring careful
attention to numerous processes and practices. Each facility has
thorough quality assurance practices, and highly trained
managers work to meet very high standards and take swift action
if issues arise.
Keeping food service operations in top-notch condition means
constant vigilance and attention. As the fall season gets
underway, it’s a good opportunity for every venue’s team to
review safe food handling practices and, more specifically,
ensure that the right questions are posed to food service
providers, whether third-party contract or a self-run operation.
The following checklist is provided as a basic guide to assist
venues in which food handling, preparation and related areas to
review. More thorough assessments of food service operations
also should be scheduled to assess other procedures and
practices.
While not an exhaustive list of actionable items, this checklist
offers a starting point for venue managers and their team to
secure information from their food service operation on food
handling practices. Be sure to consult your local
city/county/state health department for applicable
codes/inspection criteria as well as an understanding of your
responsibilities under those codes to ensure your venue is
providing the safest and best possible food handling and
preparation practices.
Standard Operating Procedure
Review how the food service operation handles each of the
following areas:
a) Employee health and personal hygiene
●
Glove and utensil use
●
Contact with blood and body fluids
●
Handwashing
●
Tasting method
●
Eating and drinking in the workplace
b) Cleaning and sanitizing
●
Laundry and linen use
●
Machine warewashing
●
Manual warewashing
●
Facility and equipment maintenance
●
Pest control
c) Use of approved vendors
●
Specification development and use
●
Receiving fresh, refrigerated, frozen foods
●
Receiving chemical(s)
d) Storing refrigerated and frozen foods
●
Storing dry goods
●
Storing chemicals
●
Rotating stock
Food Safety Checklist:
Review how the food service provider handles each of the
following areas:
a) Standard operating procedure
●
Calibration of thermometers
●
Use of thermometers
●
Thawing foods
●
Preparing cold foods
●
Preparing and cooking hot foods
●
Holding foods
●
Cooling foods
●
Reheating foods
●
Use and handling of leftovers
b) Transporting food to satellite locations
●
Temperature maintenance at the production kitchen
●
Temperature maintenance at the receiving/service kitchen
●
Transportation of food and equipment from receiving kitchen
to production
kitchen
c) Cleanliness and sanitation of service areas
●
Cleanliness and sanitation of the dining room
●
Service temperatures
d) Responding to a foodborne illness complaint
e) Responding to a physical hazard complaint
f) Food safety training programs
g) Self-inspection for continuous quality improvement
h) Food safety program verification
i) Record keeping and documentation
j) New employee food safety checklist
●
Food service in emergency situations
●
Closing the operation
●
Opening the operation
●
Visitors in food service
To share more information or ask questions related to food
service operations, please use
IAAM
VenueNet and post your comments to the AVSS: Food
Safety Forum in Discussions. Documents and resources can also be
posted to the AVSS: Food Safety library under Resources. For
assistance accessing VenueNet (login ID or password), contact
Lori Wehmer at
lori.wehmer@iaam.org.
Back to top |
|
|
 |
|
February 2011 Academy:
Apply Now!
The Academy for Venue Safety & Security, February 20-25,
2011, is the only source for customized safety and
security training, designed specifically for the public assembly
industry.
AVSS offers venue professionals two five-day training programs
focused on security planning and life safety management.
Students start with Core Training in year one and return
for Advanced Training in year two. AVSS students also
complete various Specialized Courses.
The February 2011 AVSS will be held at the American Airlines
Training & Conference Center (AATC) in Fort Worth, Texas.
Apply online today to guarantee
your seat in these popular programs.
For an all-inclusive cost of $2,480 per program for Core
Training and Advanced Training, which covers all lodging, meals
and instructional materials, AVSS students:
|
● |
Receive in-depth training to
prepare, prevent, respond to and recover from many types
of emergencies at public assembly facilities. |
|
● |
Learn the latest and most
relevant safety and security training available to venue
managers. |
|
● |
Refine their venue emergency
plans and communication strategies. |
|
● |
Engage in classroom and tabletop
exercises, and take away practical strategies and
solutions. |
|
● |
Interact with top faculty who are
industry leaders and recognized experts in safety and
security. |
Four Specialized Courses are scheduled
for AVSS 2011. In response to industry requests, AVSS
schedules Specialized Courses to enable students to complete
more than one course during the weeklong AVSS.
|
● |
Certified Aggression Control Manager Training,
Feb. 19 – 20, 2011: $1,400 |
|
● |
Safety & Security for Persons with Disabilities,
Feb 19 – 20, 2011: $1,120 |
|
● |
Facility Management Law School,
February 21 – 22, 2011: $1,250 |
|
● |
Severe Weather Preparedness,
February 23 – 24, 2011: $1,250 |
All-inclusive tuition—and special
discounts: Specialized Course tuition includes costs for
all instructional materials and all lodging and meals at the
AATC. Take two Specialized Courses and receive a 5 percent
tuition discount on the cost of both courses. Take three
courses and get a 10 percent tuition discount on the cost of
all three courses. Plus, 10 scholarships for Certified
Aggression Control Manager Training, each worth $280 to
reduce all-inclusive tuition to $1,120, are available to the
first 10 students who apply.
To graduate from AVSS with recognition as an emergency
preparedness professional, a student must successfully:
|
● |
Complete 160 hours of Core and Advanced Training and
Specialized Courses. |
|
● |
Develop an emergency preparedness plan for your venue. |
|
● |
Pass the final exam |
Apply online today. For
more information, contact Harold Hansen, IAAM Director of
Life Safety & Security, at
harold-hansen@sbcglobal.net;
or call 773.973.2049; or Frank Poe, AVSS Dean, at
joefpoe@att.net; call 469.261.1095.
Back to top |
|
|
|
|
New CEO Symposium Delivers
‘Insightful’ Safety & Security Review
AVSS introduced its first CEO Symposium at IAAM’s 2010
VenueConnect Annual Conference in Houston. The one-day
CEO Symposium is a condensed, high-level version of AVSS
safety and security training that’s specially designed for
top venue management, including general managers, executive
directors and other senior staff.
“The Symposium is designed to familiarize venue executives
with key safety and security issues to strength their
decision-making and leadership skills. This is especially
important when a crisis requires the GM or senior managers
to take command and lead their team,” explains Harold
Hansen, IAAM’s Director of Life Safety & Security.
Symposium topics included risk management, emergency
preparedness, security operations, safety responsibilities,
and training. In addition, Symposium participants took part
in a simulation exercise, using Incident Command Analytical
Tactical Simulation (ICATS) Web, a new computer program
developed by the Department of Defense. (AVSS, along with
IAAM and its Life Safety Council, has been working with
private-sector entities and the Lawrence Livermore National
Laboratory to modify this DOD simulation program for use by
the public assembly industry.) Using ICATS|Web, the CEOs
performed the various duties of key venue positions central
to crisis management in an incident. This simulation program
is an excellent tool to develop incident command skills,
evaluate venue staff performance during an incident, and
test protocols and procedures.
“This simulation program provides an excellent means to
develop incident command skills, evaluate venue staff
performance during an incident, and test protocols and
procedures,” says Hansen. AVSS first introduced ICATS|Web
during its weeklong annual training program in Dallas/Ft.
Worth in 2010. “This simulation program is an important
instructional tool for all of us in the public assembly
industry, and we’re eager to get this available on a more
widespread basis,” he adds.
Participants were very positive about the Symposium
experience, calling it “intense but very insightful.” Brad
Gentile, Vice President of Operations for the International
Exposition Center, said the session “brings focus to issues
that we don’t think about every day.” Kathy Lowery, General
Manager of Northshore Harbor Center, called the CEO
Symposium a “valuable learning experience and an eye-opener.
The information I gained will aid me in further developing
emergency plans and expanding staff training. Every GM
should take this course!”
AVSS is already looking ahead to again offer the CEO
Symposium during IAAM’s VenueConnect 2011 in Phoenix and
will be exploring opportunities to schedule the one-day
session during at least one other IAAM meeting during the
year. For more information about the CEO Symposium, contact
Harold Hansen, IAAM Director of Life Safety & Security, at
773.973.2049; or e-mail
harold-hansen@sbcglobal.net.
Back
to top |
|
|
|
|
AVSS Trustees Approve
in Curriculum and Programs
By Mark A. Camillo
Chair, AVSS Board of Trustees
Senior Vice President, Strategic Planning, CSC
As chair of the AVSS Board of Trustees, I am pleased to offer an
update on our recent annual meeting in Houston where we reviewed
the direction for the Academy for next year and beyond.
Working with the following trustees, as well as with Frank Poe,
AVSS Dean, and Harold Hansen, IAAM Director of Life Safety &
Security, I feel we have a strong leadership team, representing
decades of proven experience and expertise in the areas of
public assembly safety, security and preparedness:
• Mark Hamilton, Managing
Director and Global Product
Development, G4S Events, G4S Secure
Solutions (UK) Ltd
• Peter Hayden, FDNY Chief of
Department, Retired
• Daniel T. Mullin, Vice
President of the Department of
Investigations, Major League Baseball
• Greg Shaheen, Senior Vice
President, NCAA
Here are some of the key activities and plans for AVSS we
discussed:
• AVSS Curriculum: The 2011 Academy will offer increased
focus on the area of emergency preparedness both in Core and
Advanced Training. We’re pleased that Ed Farmer, with the North
Carolina State University Police Department and an AVSS
graduate, will be leading training in this critical area. The
AVSS faculty also continues to explore opportunities for
alternate delivery of Advanced and Specialized Courses,
including ways to take the programs on the road for greater
access and cost-effectiveness.
• CEO Symposium: The first Symposium on July 27 was an
important step in a new direction for AVSS, which is to connect
venue executives with our valuable training. We plan to offer
the Symposium at next year’s VenueConnect and at other IAAM
meetings as feasible during the year.
• Simulation Software: Incident Command Analytical
Tactical Simulation (ICATS) Web, a computer simulation program
originally developed by the Department of Defense, was previewed
with participants at both the 2010 Academy and recently at the
CEO Symposium in Houston. AVSS will continue its efforts to make
this decision-making tool widely available to our industry.
• AVSS Webinars: Three AVSS webinars have been held since
Fall 2009, reaching more than 2,000 participants; nearly 90
percent have responded with favorable reviews. The 90-minute
webinars are offered at a cost of $49 for AVSS member
facilities; $69 for non-members. By providing condensed,
cost-effective training that can be offered to groups of
employees, this format seems to have resonated with the
industry. This Fall, AVSS will host its next webinar on OSHA and
public assembly facilities, led by AVSS faculty members Chris
Rogers and Steve Adelman.
• New partnerships: The Trustees recognize that a vital
initiative to moving AVSS to the next level is a partnership
with a nationally recognized university that seeks to grow its
academic offerings in the areas of safety and security. AVSS is
developing key criteria for identifying and evaluating possible
university partners. In related activity, AVSS has been
contacted to bring safety and security training to South
America, in particular to provide support to venues that host
soccer games and that attract especially zealous fans. We are
doing appropriate due diligence to explore these opportunities.
The AVSS Board of Trustees is committed to challenging the
Academy to continue providing the best training and resources to
you and to our industry. We hope you will continue to take
advantage of all that AVSS offers, including our
comprehensive program in February 2011
as well as upcoming webinar offerings. Please let us know what
else we can be doing to help you ensure your venue’s safety and
security.
Back
to top |
|
|
|
|
 New
AVSS Webinar
to Focus on OSHA and Safe Workplaces
Save the Date:
October 26, 2010 – 10:30 a.m. CDT
Cost: $49, IAAM members;
$69, non-members
|
► |
OSHA Criticizes Job Safety at Theme Parks, Entertainment
Venues |
|
► |
Stagehand Death at Vegas Venue Spurs Safety Talk |
|
► |
SeaWorld Seeks to Settle with OSHA in Death of
Killer-Whale Trainer |
OSHA, the nation’s watchdog over workplaces, is charging
that safety is not a “high enough priority” at theme parks
and entertainment venues, following tragedies such as the
death of the SeaWorld killer-whale trainer and other
stagehand fatalities. The federal regulator is calling for
tougher measures, ranging from higher monetary penalties for
non-compliance to proposals requiring new barrier
protections at the front of performance stages.
With venues put “on notice” by the U.S. Occupational Safety and
Health Administration, management must be even more ready to
deploy safety strategies to work—and know the answers to such
questions as:
|
● |
How do you maintain a safe workplace? |
|
● |
What are your venue’s responsibilities under OSHA safety
regulations (29 CFR 1910 and 1926)? |
|
● |
What are the legal (civil and criminal) implications of
non-compliance? |
|
● |
How can you educate employees to avoid obvious hazardous
conditions? |
The next AVSS webinar on October 26 will cover these and other
critical issues in a 90-minute session, led by
expert AVSS faculty members: Steven A. Adelman, Esq., Adelman
Law Group, Phoenix, Ariz., and Chris
Rogers, Director of Risk Control, Aon Risk Services, Thousand
Oaks, Calif.
Participants also will learn about OSHA’s priorities, how to
handle a meeting with OSHA and prepare for an inspection, and
gain insight on what’s coming from this agency in the future.
Get the advantage you need: Plan now to participate in
this valuable 90-minute webinar. For one registration fee ($49
for IAAM members), any number of employees can be involved in
this webinar. Registration will be open later this month.
For more information, contact Harold Hansen, IAAM Director of
Life Safety & Security, at 773.973.2049; or e-mail
harold-hansen@sbcglobal.net.
Back
to top |
|
|
|
|
 |
|
Legal Showdown on
Convention Center Exclusives
According to Trade Show Executive magazine, the debate over the
legal right of convention centers to effectively bar private
service contractors from working trade shows moved closer to a
trial by jury this month when a Federal judge in San Diego
rejected homeland security as the justification for such a
policy.
U.S. District Court Judge Roger Benitez ruled August 1 that the
San Diego Convention Center Corp., Inc. (SDCCC), had produced no
evidence to back up its claim that it was necessary to ban
employees of Chicago-based United National Maintenance, Inc.
from performing booth-cleaning services at the San Diego
Convention Center in order to comply with a 2003 executive order
from the governor of California directing state and local
governments to improve security against a terrorist attack.
Read more now at
www.tradeshowexecutive.com.
Back
to top |
|
|
|
|
|
AVSS Debuts Web-Based Program
for Crowd Management Training
THE BASICS: The Academy for
Venue Safety & Security is launching in September a new
web-based program for trained crowd managers (TCM) to help the
public assembly industry prepare for new requirements from the
National Fire Protection Association (NFPA). A separate training
program for crowd manager supervisors (CMS) is in development.
To learn more about TCM/CMS training, visit the
AVSS website.
THE DETAILS: The NFPA Life
Safety Code 101 requires at least one trained crowd manager for
every 250 guests at nearly all types of public assembly
facilities, ranging from stadiums, arenas and shopping malls to
clubs, banquet halls and restaurants. To date, 34 states have
adopted this code, so it is very likely this requirement applies
to your venue. The aim of the requirement is to avoid such
tragedies as the 2003 Rhode Island nightclub fire, which was
started by pyrotechnics and resulted in the deaths of 100 people
in less than 3 minutes.
Here’s additional background on these new staff responsibilities
and how the AVSS web training program can help you and your
facility:
What is a trained crowd manager? TCMs are responsible for
ensuring safe crowd movement during daily activities and special
events. The TCM is expected to inspect means of egress, assist
venue occupants, and oversee emergency response and evacuation
plans and actions. This is an additional duty for existing
staff, not a requirement for new staffing positions!
What do TCMs learn—and why? Training focuses on crowd
dynamics, crowd management techniques, venue services and
configuration, fire protection and emergency response equipment,
and venue policies and procedures. TCM skills can help to ensure
a safe public assembly venue, and protect and save the lives of
guests and venue employees. Learning TCM skills also increases
an employee’s value to every facility.
What’s a crowd manager supervisor? A CMS assists and
supervises trained crowd managers to provide safe emergency and
non-emergency crowd movement. The CMS will know and implement
general orders and specific instructions, and provide
incident-specific assistance.
TCM training program: Available September 7, 2010
|
● |
Complete the 4-hour online
self-paced training program |
|
● |
Participate in a 2-hour
venue-specific training and orientation session |
|
● |
Earn a TCM certificate upon
successful completion of training |
|
● |
Cost: $15 (multiple employee
training packages available) |
|
● |
Bulk licensing rates: |
|
|
100+ employees: $14.25 per
employee; venue training curriculum plan is free |
| |
250+ employees: $13.50 per employee; free Powerpoint template for TCM or CMS |
|
|
500+: $12.75 per employee; free Powerpoint templates for TCM and CMS |
|
● |
Purchased separately, Powerpoint
templates are $150 each or $250 for both. |
CMS training program: (Still in
development)
|
● |
Successfully complete TCM
training |
|
● |
Complete the 3-hour online
self-paced CMS training |
|
● |
Participate in a 3-hour
venue-specific training to learn: emergency response and
evacuation, leadership and supervisory skill building,
communication skills and resources, reporting and
documentation procedures, enhanced venue familiarization |
|
● |
Earn a CMS certification upon
successful completion of this training |
|
● |
Cost: $15 |
To learn more about TCM/CMS training,
visit the
AVSS website. Or contact Harold
Hansen, IAAM Director of Life Safety & Security, at
773.973.2049; or e-mail
harold-hansen@sbcglobal.net.
Back
to top |
|
|
| |
|
|
Registered Yet for RSAT?
Get Free Help to Rate Your Risks
The Risk Self-Assessment Tool (RSAT) is a free
online program that makes assessing risks and vulnerabilities at
large public a ssembly venues both faster and easier. The stadium
and arena version of RSAT is available now. RSAT can help
stadium and arena managers assess gaps in security, see how
current security measures compare with other venues, and
identify and prioritize areas where protective measures,
training and procedures are most needed.
The online RSAT for performing arts center (PAC) venues is
currently being programmed, and DHS expects to release this
version in late spring. PAC managers should be on the alert for
announcements via AVSS e-blasts and in future issues of AVSS
E-Update.
How to get RSAT: To start using RSAT, you’ll need to
register at:
https://rsat.iac.anl.gov/register.
|
● |
The registration form will ask: Where did you learn
about RSAT? Select “IAAM.” This will guide the DHS
vetting process to approve your access to the RSAT. |
|
● |
Once approved, you will receive two e-mails from DHS
that provide (1) username and instructions, and (2) a
password. |
|
● |
An RSAT user guide is available for download after
logging in. |
RSAT is the result of a cooperative project between the
Department of Homeland Security (DHS) and IAAM’s Life Safety
Council.
For questions or help with registering: Contact Harold
Hansen, IAAM Director of Life Safety & Security, at 773.973.2049;
e-mail
harold-hansen@sbcglobal.net.
Back
to top |
|
|
|
|
|
|
|
 |
New Severe Weather Guide:
Be Ready for the Worst
The Basics: The
Severe/Hazardous Weather Preparedness Plan and Guideline,
an authoritative 70-page guide with templates and how-to
information to prepare for all types of severe weather, is
available to IAAM members and AVSS students for $75, a 40
percent off discount from the $125 retail cost. Order your copy
online through the
IAAM Catalog of Products.
The Details: Spring 2010
brought it all—tornadoes, hail, fierce winds and more. You’ve
watched the news and seen the impact of severe weather. You know
that it pays to be prepared.
For just $75, IAAM members can make sure guests, employees and
venues are ready for upcoming summer storms and all other severe
weather activity.
The Severe/Hazardous Weather Preparedness Plan and Guideline
provides venue managers with a comprehensive resource about
severe/hazardous weather events and how to establish a plan for
what to do in advance of, during, and after such situations. Use
this new resource to learn:
|
● |
How to establish a command center
and a severe weather event team (SWET) |
|
● |
How and when to monitor weather
conditions |
|
● |
How and when to communicate with
staff, guests, event presenters and others |
You will also get a ready-to-use
template to assist in writing your own facility’s severe and
hazardous weather plan—plus a lexicon of terms and a
glossary of acronyms.
Produced by IAAM’s Life Safety Council and used as part of
the curriculum for the Academy for Venue Safety & Security,
the 70-page guide is available to IAAM members and AVSS
students for $75, a 40 percent off discount from the $125
retail cost. Order your copy online through the
IAAM Catalog of Products.
For more information about the Severe/Hazardous Weather
Preparedness Plan and Guideline, contact Harold Hansen,
IAAM Director of Life Safety & Security, at 773.973.2049; or
e-mail
harold-hansen@sbcglobal.net.
Be alert: When a severe weather warning includes
your location, WeatherCall.net can
immediately notify you through telephone calls, SMS
text messaging or e-mails.
Click here to
learn how you can subscribe today! |
 |
Back
to top |
|
|
| |
|
|
Register Today: ICMC 2010
November 7-10, Kansas City
Professional guest services management must keep venue guests
not only safe and secure but also feeling valued and
well-treated. In 2010, the annual International Crowd Management
Conference (ICMC) will expand its focus on crowd management to
also address the importance of comprehensive guest services
management.
Join guest services managers, security managers, industry
leaders and venue professionals in Kansas City, Missouri,
November 7-10, 2010:
|
● |
Attend top-notch educational
sessions about the latest and most relevant guest
services protocols and crowd management techniques. |
|
● |
Take advantage of networking
opportunities with industry professionals. |
|
● |
Participate in a skill-building
class. Two different classes will be offered. |
|
● |
Take away practical applications
and lessons learned. |
What’s ICMC? The International
Crowd Management Conference (ICMC) was launched in 1982 in
response to the 1979 tragedy in Cincinnati, Ohio, at a concert
for the rock group Who. At that concert, 11 fans were crushed to
death and scores were injured because of poor crowd management.
IAAM has been committed ever since to helping venue managers
adopt effective crowd management strategies while ensuring
premier guest services through the annual ICMC.
Learn more: Check for program and registration details on
the
ICMC website. For more about
ICMC, contact Harold Hansen, IAAM Director of Life Safety &
Security, at 773.973.2049; e-mail
harold-hansen@sbcglobal.net.
Back
to top |
|
|
| |
| Thank you
for reading AVSS E-Update. Learn more about the
Academy for Venue Safety & Security at the
AVSS Website. For more information
about this newsletter, please contact AVSS E-Update Editor Mary
Nowesnick at MNMarketing Chicago: 773.472.9413; e-mail:
nowesnick@earthlink.net. |
Unsubscribe
If you
do not wish to receive information concerning the venue
management profession furnished by IAAM, please send us
your e-mail address.
|
Copyright 2010
International Association of
Assembly
Managers
635 Fritz
Dr. Coppell, TX 75019
972.906.7441
|
|
