"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art do not bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Governance Policies


Our Governing Policies will enable the IAVM governing board to effectively lead, direct, inspire and control the outcomes and operations of the association through a set of very carefully crafted policy statements and our effective monitoring of them. The policies are grouped into four categories, each serving a distinct purpose. The four categories are:

RESULTS:   These are our statements of outcomes for ALL members in the International Association of Venue Managers. The Results policies become the CEO’s and the organization’s performance targets and form the basis for judging organizational and CEO performance.                                        

OPERATIONAL EXPECTATIONS: These policies define both the nonnegotiable expectations and the clear boundaries within which the CEO and staff must operate. They articulate the actions and decisions the board would find either absolutely necessary … or totally unacceptable.                     

GOVERNANCE PROCESS: We defined our own work and how it will be carried out. These policies clearly state the expectations the board has for individual and collective behavior.

BOARD-CEO DELEGATION:  We have defined in policy how authority is delegated by the Board to our point of connection – the CEO - and how the CEO’s performance will be evaluated.

Our Governing Policies offer a logical governing process for the IAVM Board.  We are committed to use them well in order to:

  • Eliminate confusion between board and CEO roles;
  • Focus on the Results for our members;
  • Free the CEO and staff to do their jobs without the board's intrusion into day-to-day management decisions;
  • Attain more control over operational decisions in a manner that retains the board’s role at the governance level.


Download the IAVM Policy Manual

Review the Built to Succeed: IAVM Governance 101 Webinar and audio Recording Link

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