"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art do not bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Live Training Programs

Trained Crowd Manager

The Trained Crowd Manager Course, or TCM, was developed by the International Association of Venue Managers (IAVM), to improve public safety and provide venue operators a means to meet their obligations under the NFPA Life Safety Code. The Trained Crowd Manager Course will give you the skills you need to identify hazards, report problems and help protect yourself and others during an emergency.

By participating in this course you are helping improve public safety. Although we sincerely hope the skills presented in this course are never needed, we are glad to know that public venues are served by people like you who are willing to take action and help save lives.

Download Program Overview and Rate Sheet

Mindset: Situational Awareness

This course is designed to enhance situational awareness by providing training to enhance mental preparation, response and mitigation to Environmental Threats.  Employees, Key Stakeholders and   will receive the tools of survival by learning to scan the environment and sense danger, challenges and opportunities, while maintaining the ability to conduct normal activities. 

Download Program Overview and Rate Sheet

Active Threat/Active Shooter

The Active Threat/Active Shooter (ATAS) is designed to provide the attendee knowledge and skills to successfully handle an active threat event.  This course will assist in protecting all Critical Infrastructures such as; Public Assembly Facilities, Businesses, Government Offices, Places of Worship and Schools to properly plan and respond to an Active Shooter or threat.  Executives, Mid-level Managers, Frontline Staff and Key Stakeholders will receive the tools of survival by learning to prepare for and respond to Active Shooter Crisis Situation through an interactive and “Reality Based” approach.

Program and Rate Sheet coming soon

IAVM is grateful for
the support of our
Global Partners:


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Join the passionate venue industry leaders who are IAVM: