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Monday, May 16 2011 |
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12:00 pm – 5:00 pm |
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Golf at: Green Bay Country Club
2400 Klondike Road
Green Bay, WI 54311
(920)339-4222
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11:00 am – 6:00 pm |
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Registration in the Cambria Suites lobby
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6:00 pm |
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Board buses from the Cambria Suites Lobby
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6:30 pm – 8:30 pm |
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Opening Reception aboard the Foxy Lady (Cruise the Fox River and the Bay of Green Bay)
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9:00 pm -12:00 am
Location: Robin Room |
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Hospitality Suite at the Cambria Suites
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Tuesday, May 17 2011 |
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7:00 am – 7:45 am |
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Breakfast & Registration in the Cambria Suites lobby
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7:45 am |
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Board bus from the Cambria Suites lobby:
Destination - Meyer Theatre
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8:30 am
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Understanding the Revised Rules of Engagement,
Dr. Lalia Rach, Rach Enterprises
Dr. Lalia Rach
is a professor and dean emeritus at the Tisch Center for Hospitality, Tourism, and Sports Management at New York University in New York City and is a nationally recognized tourism educator. She holds a B.S. and M.B.A. from the University of Wisconsin and an Ed.D. from The George Washington University in Washington, D.C.
Lalia is also the founder of Rach Enterprises and is a trusted consultant, popular moderator and an internationally recognized speaker. She serves as an adviser to senior level executives at many of America's leading companies, with a focus on future trends, branding, and marketing strategies. Her clients include corporate, association and government leaders in the hospitality, tourism, sales and marketing, entertainment and sports industries.
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9:30 am – 9:45 am |
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2012 Meeting Location Announcement
for Regions II and III - Break
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9:45 am-10:45 am
Location: Meyer Theatre
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Rethinking Venue Marketing in the Digital Space, Brandon Lucas, Carbonhouse
A business leader with two decades of experience in the live-event industry, Brandon Lucas climbed the ranks of some of the country's biggest entertainment companies, ultimately becoming Senior Vice President of Marketing for Clear Channel Entertainment—Music Group (now Live Nation). Brandon has opened a number of facilities, including the Charlotte Bobcats Arena, where he was responsible for an arena that was not only one of highest grossing arenas in the country, but also was nominated for POLLSTAR Arena of the Year and Best New Major Concert Venue.
In 2007, Brandon joined Carbonhouse, joining his lifetime of experience in event marketing with his passion for interactive technologies to roll out digital solutions specifically tailored for the facilities industry. Brandon has lent his expertise across the country by participating in industry discussions of marketing and technology.
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10:45 am |
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Board buses from the Meyer Theatre lobby:
Destination - Resch Center
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11:15 am – 6:00 pm
Location: Rotunda
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Silent Auction Hours for Tuesday |
11:15 am – 12:15 pm
Location: Cellcom Room
Location: Resch Connector |
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Concurrent Sessions
• Monday Night Football – In 6 Days, Derek Hillestad, TCF Bank Stadium
72 Hours – You will get a behind the scenes look at
venue readiness and logistics associated with changing the location of an NFL football game from the Vikings stadium in the Metrodome to the TCF Bank Stadium at the University of Minnesota (after it had been “closed for the season”). Derek will also show a video of the events as they unfolded and explain the details by day what needed to happen. This session will highlight the importance of planning, communication, and teamwork.
• Social Media Today-Panel, Stephanie Fiedler, PMI Entertainment Group, Moderator
Join Alex Blicharz from PMI Entertainment Group, Stephani Nagle from the I wireless Center and Stephanie Fiedler from PMI Entertainment Group as they discuss what’s working for buildings and what’s not in regards
to social media. Come to this open forum to discuss this and more including content creation, contesting, promotions, social integration for web sites and social media employee structures and policies.
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Lunch – IAVM Foundation Dana Glazier, CAE, Director of Research & Knowledge Management, IAVM Headquarters
VenueDataSource will give members the capability to effectively manage and measure: venue operation, venue competitiveness, and venue value through an easy-to-use online portal and system. Learn more about this IAVM Foundation grant funded project and how it will help you find efficiencies and benchmark against other like venues. Industry providers of services and products will also be able to find and compare venues with needs.
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1:30 pm – 2:30 pm
Location: Cellcom Room
Location: Resch Connector
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Concurrent Sessions
• Know your options! Ticketing is not a one size fits all, Marshall Pred, Tickets.com, Moderator
Arts, entertainment, and sports organizations and promoters have more options today as it relates to ticketing technology than ever before. As venue operators you need to leverage these opportunities. It is not only
critical to know what the marketplace has to offer, but it is also important to examine your own ticketing organization. Most organizations are looking for ways to: Maximize revenue opportunities, obtain more control and the ability to create a stronger relationship with their customer. So, as venue operators how do we go about achieving these objectives? The purpose of this session is NOT to sell you on any specific ticketing company, rather open your mind that ticketing is a big space...so don't hide in the corner with blinders on!
Ed Gow, Brendan Bruss, Tammy Koolbeck and Steve Toepfer will share their insight and experience with you.
• Customer Service – A key Ingredient for Success! Panel Connie Thompson, Monona Terrace, Moderator
Join Connie Thompson from Monona Terrace, Rich MacKeigan from Van Andel Arena, and Tammy Ebben from the Fox Cities Performing Arts Center as they discuss how each genre handles customer service in their specific venue. Topics they will discuss are: Hiring practices that support achieving service excellence, training to ensure success, the new customer service baseline and measuring performance.
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2:30 pm – 3:30 pm
Location: Cellcom Room
Location: Resch Connector
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Concurrent Sessions
• Revenue Streams for your venues to explore, Ken Wachter, PMI Entertainment Group and John Loos, Washington Pavilion Management
Want to increase your revenue? This session will share with you creative and new ideas that will enhance your venues revenue streams: from sponsorship dollars, to suite sales to creative packages. Come hear from experienced professionals who will share stories from their 50 plus years in the business. They have taken on many challenges over the years with a wide range of responsibilities that will stimulate those who attend.
• Work – Life – Balance ~ The Glamour of Show Business Bill DiCarlo, Alliant Energy Center, Moderator
Kristie Haney from PMI Entertainment Group, Derek Hillestad from TCF Stadium, Scott Mullen from I wireless Center and David Ross from Show Me Center speak on what “being in” this business means to them, how to qualify the passion, hours and sacrifice this business takes on. Also we will explore the effects this passion has on family life. The panel will share their experiences and offer insight on how working in this world of show business is not a 40 hour a week job!
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3:30 pm – 3:45 pm |
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Break – Resch Lobby
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3:45 pm – 4:45 pm
Location: Resch Connector
Location: Cellcom Room
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Concurrent Sessions
• Midwest Promoter Panel, Tom Richter, Venuworks, Moderator
Matt Best from Echo Ministries, John Kunz with Rivertown Live & FM Entertainment, Jade Nielsen with Jade Presents and Gene Hollister from Rose Presents will discuss the concert industry, the upcoming summer scene and what the final quarter looks like. Come prepared with questions.
• McCormick Place: An Inside Look at the Legislative Reform, Anthony Lopez, McCormick Place
Find out more about the recent legislative changes at McCormick Place, including how they have managed the process, what the effects and unintended consequences have been and where they see things headed over the next several months.
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4:45 pm – 5:45 pm
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Region Meetings
Region II : Cellcom Room
Region III: Resch Connector
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6:30 pm – 8:30 pm
The Bar |
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Trivia in Titletown |
9:00 pm – 12:00 am
Robin Room |
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Hospitality Suite- at the Cambria Suite |
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Wednesday, May 18th 2011 |
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8:00 am
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Walk to Lambeau Field (2 blocks from hotel)
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8:30 am
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9:00 am – 9:45 am
Legends Club 3rd floor
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Building a Winning Team
Mark Murphy, Green Bay Packers
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| 9:45 am – 10:30 am |
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Tour of Lambeau Field
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11:00 am – 12:30 pm
Shopko Hall
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ADA Legislation, Betty Siegel, John F. Kennedy Center for the Performing Arts
Ms. Siegel has specialized in arts and disability issues for over twenty five years. She started in the field at Arena Stage in Washington, D.C., moved to Austin TX where she ran a small arts and disability non-profit, and was certified as a sign language interpreter. She is currently Director of Accessibility at the John F. Kennedy Center for the Performing Arts in Washington, DC. She oversees accessibility compliance, policies, and accommodations for all performances, programs, events, and facilities. She initiated and works on national and international projects such as the Leadership Exchange in Arts and Disability (LEAD) network of cultural arts administrators. Ms. Siegel holds a JD and is currently licensed to practice law in the Commonwealth of Virginia. |
12:30 pm – 1:30 pm
Oneida Club
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Lunch – IAVM Headquarters Update, Randy Brown, CFE
Vice Chair Brown will update attendees on recent IAVM activities including the candidate search for the next IAVM President and CEO, legislative actions, chapter meetings, financials and the IAVM Foundation.
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| 12:45 pm |
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Silent Auction Concludes
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1:30 pm – 3:00 pm
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Round Table Discussions - Shopko Hall
1. XXXXXXXXXXXXXX
Location: TBD
2. XXXXXXXXXXXXXXX
Location: TBD
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Location: TBD
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