Join us for the
IAVM REGION'S 5 & 6
CONFERENCE
APRIL 10 –12, 2012
ARLINGTON, TX |
The Dallas/Fort Worth/Arlington Metroplex
welcomes the 2012 Region 5 & 6 combined conference.
Join your fellow members from the venue industry for three days of professional development, networking and fun!
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Online Registration is closed.
Register on-site, Tuesday, April 10 at the Sheraton Arlington Hotel. |
| Conference Highlights Include: |
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Opening reception at the American Airlines Center |
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Opening Session with famed speaker Joel Zeff. |
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Opportunity to participate in a secret shopper program during the NBA Dallas Mavericks game. |
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A unique student focus day including topics for and related to students in (or interested in) our industry. |
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A day of educational sessions at the Arlington Convention Center |
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Special group ticket rates on Texas Rangers vs. Mariners baseball tickets. Only 50 tickets available. |
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A day of educational session at the Dallas Cowboys Stadium with a “behind the scenes” tour. |
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Closing reception and venue tour at College Park Center, the new arena at the University of Texas at Arlington. |
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Session topics include guest services, venue safety and security, working with service providers, an open mic forum as well as interactive workshops. |
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| Keynote speakers include: |
 Joel Zeff creates energy. His spontaneous humor and vital messages have thrilled audiences for years. As a national workplace expert, speaker, author and humorist, Joel captivates audiences with a unique blend of hilarious improvisational comedy and essential ideas on work and life. He has shared his experience and insight on creativity, communication, work/life balance, leadership, teamwork, passion, and fun with more than 1,200 companies and organizations. His new book, “Make the Right Choice: Creating a Positive, Innovative and Productive Work Life” is consistently listed as one of the top work/life balance books on Amazon. He has appeared on CNBC’s The Big Idea with Donny Deutsch, the Fox Network’s Fox and Friends Weekend and been featured in the Dallas Morning News, Houston Chronicle and many other media outlets. |
 Rick Miller Quick Bio:
Rick Miller is the Director of the Center for Applied Leadership at Texas A&M University-Commerce. A former Union Director, Event Manager, Concert Producer he brings to the arena (pun intended) several decades of production experience as well as being an end user as a professional speaker and event planner.
With a formal education in Social Psychology, Mass Communication and Event Production – he has even directed a competency based graduate program in Entertainment and Event Management. Miller has parlayed theory into practice while traveling across the US, Canada and Australia speaking and working behind the scenes at a variety of venues. He’s written articles for MPI, developed apps, and even worked as a consultant in designing new facilities. His work with customer service includes clients like Panasonic, Mountaineer Petroleum, hospitals and governmental agencies. He currently serves on the Leadership Team for the Association of College Unions International and the Strengths Advisory Board for Gallup.
Rick’s talk for IAVM: Now and When!
We work in an ever-changing environment where talent, technology and the economy presents new challenges every day. The constant in the equation is our customers. They come to us expecting A LOT every time. What worked in the past can serve as a foundation for new professionals to build a foundation for what will happen in the future. . . Not IF it Happens… but WHEN it Happens.
This session will mix it up with professional members imparting wisdom, ideas and advice to our student guests attending the conference. This is an interactive event so come ready to learn and laugh. Believe me - you can’t make up some of the stuff you will hear! |
Secret Shopper Program
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If you would like to participate in the Secret Shopper program, please indicated so on the Registration from.
Participants will spend the evening at the American Airlines Center during the Dallas Mavericks NBA basketball game on Tuesday night, April 10. Participants will be asked to provide feedback on venue operations and act as a secret shopper for one of more aspects of the game day guest experience. Buses will leave the Arlington Sheraton in time to get all participates to the arena in time for a briefing before doors open. Participants will still be able to attend the opening reception for the conference, which is also at the American Airlines, but will be asked to stay until the end of the game in order to provide appropriate feedback to arena management. This is an excellent opportunity for industry leaders to share their knowledge with their peers and allows both the participants and the venue to gain valuable feedback and knowledge.
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