Arenas Sessions

All sessions held in Metro Toronto Convention Centre 718A, unless otherwise indicated.
Sessions and times are subject to change.

Arenas Welcome and Active Shooter: Putting Your Plan into Action
Monday, 9:00 AM - 10:15 AM

As active shooter and lone gunmen threats continue to arise, this session goes beyond just building an active shooter plan and discusses best practices to implement your plan. Attendees will learn about the resources available for different venues (i.e. Safety Act, Local orgs., Fusion Centers), how best to manage action plans, talk through examples, and provide attendees with take away lessons that they can use in their own venue.

 


 

BootCamp Session 1&2: Design Charrette
Monday, 4:15 PM - 6:30 PM

Description

 


 

BootCamp Session 1
Monday, 4:15 PM - 5:15 PM

BootCamp Session 2
Monday, 5:30 PM - 6:30 PM

Air Canada Centre

ADA

Dealing with the Media

Rigging

 


 

Take a Chance on Me: Secondary and Tertiary Markets
Tuesday, 9:15 AM - 10:15 AM

Techniques used by Secondary and Tertiary Market bookers to create relationships with new promoter partners, and how they drive additional content through their buildings.

 


 

Large Arenas Utilizing Data to Improve the Guest Experience
Tuesday, 9:15 AM - 10:15 AM

Entire departments are now built around the fan experience. Now you can leverage this focus to improve venue safety and security too. Attend this session to learn from both the Amway Center and the Golden 1 Center on how they worked with their respective incident reporting software providers to improve their guests’ safety and game day experience.

 


 

Arenas Keynote: How To Thrive in the Expression Economy
Tuesday, 10:45 AM - 11:30 AM

Low production costs, easy distribution, and suddenly, everyone’s a creator. Consumers can now fill their day with content dedicated to their hobbies, passions, and the things that interest them most. For business, that’s a problem. Consumers used to vote with their wallets. Now, they vote with their time. And you know who’s winning the battle for time? Other consumers. Right now, your customers are more creative than you are. They’re more innovative than you are. They’re more authentic than you are. Often, they’re even more helpful than you are. In the battle for time, your competition isn’t the category leader–it’s the consumers. It doesn’t matter if you’re selling a product, pitching a new idea, or trying to get a raise, your biggest challenge is getting a customer to willingly give you the time to do it. Ron Tite’s humorous and insightful talk helps people learn how to win other people’s time. Highlighting operational and personal innovation, authenticity, creativity, and more, Ron teaches individuals how to act like customers by being more interesting and thus, win more of their customer’s time.

 


 

Arenas Round Tables
Tuesday, 3:30 PM - 4:15 PM

Don’t miss this excellent opportunity to discuss current topics with other arena venue managers. This is a chance to hear what other venues similar to yours have to say about current issues and/or exchange ideas on best practices.

 


 

Agent & Promoter Panel
Tuesday, 4:45 PM - 5:45 PM

An interactive discussion with some of the top promoters and agents in the music industry.

 


 

Buildings Built from 1990-2000: The Millennial Generation of Arenas
Wednesday, 9:15 AM - 10:15 AM

Fifty (50) Arenas, with a capacity greater than 10,000, were built from 1990-2000 in major and secondary markets across the United States. Millennial arenas face new opportunities and challenges of being a “grown-up” and may consider, Where-Do-We-Go-From-Here? Leading experts will explore strategies for renovations and expansions, successful renegotiations of major long-term contracts (Naming Rights, Pouring Rights, Ticketing, F&B, Management, etc.), managing budgets of an aging facility, and other ways to maintain relevance in a highly competitive industry.

 


 

Arenas Producing Their Own Content
Wednesday, 10:45 AM - 11:30 AM

Have you ever considered creating your own event, but never landed on a specific idea to pursue? This panel will highlight arenas who produce their own events in-house. Panelists will share specific event ideas and discuss how they research, create and execute these events year-after-year

 


 

Be a Social Media Butterfly: Tim Horton's Keys to Success
Wednesday, 1:45 PM - 2:30 PM

Learn how Tim Horton's utilizes social media to execute their marketing strategies. Hear why they are considered one of the most innovative and successful companies in their use of social media. Attendees will come away from this session with concepts and ideas that can immediately be put to use in your operation.

 


 

Ticketing 2018: Now What?
Wednesday, 2:45 PM - 3:45 PM

What would VenueConnect be without a riveting, stimulating, engaging, timely discussion about ticketing? Don't fret this, because this year will be no different! Join our knowledgeable, and of course entertaining, panel of industry experts to discuss what issues and trends around ticketing.

 


 

Arenas Town Hall
Wednesday, 4:15 PM - 5:15 PM

Our annual gathering of Arena professionals to talk shop, vent, celebrate, learn and head to the bar immediately thereafter. Cheers!

 

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