"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art do not bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues



IAVM records many sessions, podcasts and online webinars that are archived and available to our members. 

View All Past Webinars


Upcoming Webinars & Recordings


One Member, One Vote Initiative

Date: Friday, Oct 21, 2016
Time: 1:00 PM - 2:00 PM EDT
Register: https://attendee.gotowebinar.com/recording/8243251257314012929

The IAVM Board of Directors would like to present information on the new One Member, One Vote Initiative. This initiative is designed to increase inclusivity within our growing and diverse organization by ensuring that all members have an equal voice in our future. Be one of the first to provide feedback to the Board of Directors on this potential change.

IAVM Town Hall: New FLSA Overtime Rules

Date: Wed, Sep 28, 2016
Time: 2:00 PM - 3:00 PM EDT
Recording: https://attendee.gotowebinar.com/recording/9200437701545773570
Slides: https://goo.gl/yuSHwm

Come join a town hall discussion with your fellow IAVM members concerning the new Wage & Hour Rule of the FLSA. This town hall is for all of venue types to participate, and we invite as many of you as possible to share your perspective. Before dialing in be sure to check out these resource slides that lay out the basics of the new rules: https://goo.gl/yuSHwm

Special thanks to our panel who will be contributing to our discussion:

  • Gina Chapa, Director of Guest Services & Security, American Airlines Center
  • Charlene King, HR Director/Executive Assistant, San Mateo County Event Center
  • Derrick Marcus, Human Resources Manager, Georgia World Congress Center 
  • Rita Ransdell, JD, SPHR, Vice President, Human Resources, American Airlines Center
  • Lynda Reinhart, Director, Stephen C. O'Connell Center, University of Florida

IAVM Mentor Connector Program

Date: Thu, Sep 29, 2016
Time: 2:00 PM - 3:00 PM EDT
Recording: https://attendee.gotowebinar.com/register/1259161093265082370

The IAVM Mentor Connector Program is getting ready to launch the fall 2016 "class." If you would like to learn more about becoming a Mentor, Mentee, or Coach to further your professional development, an informational webinar will be hosted on Thursday, September 29, 2016, at 1 pm CT. Application deadline for this fall cycle is October 1st.


THE VENUE: Coffee Break with Alexis and Shelley 

IAVM is expanding its podcast circle with a new series, The Venue: Coffee Break. Hosted by IAVM members Alexis Berggren, director of event Services at the New Orleans Ernest N. Morial Convention Center, and Shelley Ellis, general manager of the Visalia Convention Center this podcast is a call-in show that includes live chats straight from the headlines of IAVM’s VenueNet member forum.

Dates: First Friday of every Month
3:00pm to 3:30pm ET

Sign up to Listen: Please click HERE

To Listen to all Episodes click HERE

Episode 1: Career Edition with Mark Gnatovic, Senior Vice President, SearchWide HERE

Episode 2: Human Resource Edition with Kelli Zohar-Davis, SPICE Training Manager at the New Orleans Ernest N. Morial Convention Center HERE

Episode 3: Social Media with Tammy Koolbeck and Holly Boman Please click HERE

Episode 4: Brad Mayne Interview: Please click HERE

Episode 5: Holiday Events with Darren Davis, CFE Please click HERE



IAVM's monthly call-in show about the issues you face every day. 

Dates: Fourth Friday of every Month
3:00pm to 3:30pm ET

Sign up to Listen: Please click HERE

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