Day 2 - Tuesday, February 18, 2020

8:00am - 9:00 am
Gallery
 
Morning Refreshments
9:00am - 12:00pm
Gallery
 

Workshop 1
Bill Carl “BC” Johnson

Discover A Culture Your Guests and Employees Will Love

Crafting a culture of Service Excellence is the first step to increasing guest loyalty and increasing profits.  The way you bring it alive is to connect it to the Employee and Guest Experience.  Join Disney veteran Bill Carl “BC” Johnson as he shares insights on how to create, implement, and grow your Culture.  The hands-on workshop will cover many topics including:

  • Creating an Inspirational Culture
  • Inspiring employees through impactful instruction
  • Enabling leaders with impactful tools and techniques
  • Connecting Culture with business goals and objectives

The workshop will be an active learning community so bring your burning questions and be prepared participate in the dialogue and discussion. 

12:00pm - 1:15pm
Gallery
  Lunch
1:15pm - 4:15pm
Gallery
 
Workshop 2
Inclusive Venue Operations & Accessibility Panel Discussion
Ensuring your venue is fully inclusive can be a full time job.  This session will attempt to make this job a lot easier and cover all the tough topics.  These topics include ADA law updates from a member of our legal community as well as information on interpreters, closed captioning, nursing guest accommodations, sensory inclusion, wayfinding and much more!
4:15pm - 4:30pm   Break
4:30pm - 5:30pm
Breakout Spaces
  Town Hall
Be ready to meet, greet, and get to know your fellow conference attendees in an engaging town hall meeting.
5:30pm  
Dinner on own

Thank you to our global partners.