Darlene Geyer
Founder and President, Accommodating Ideas Inc. 

Mrs. Geyer is the founder and President of Accommodating Ideas Inc. As a nationally certified interpreter, Darlene holds certifications from both the National Association of the Deaf (NAD) and the Registry of Interpreters for the Deaf (RID).

Having Deaf parents, Mrs. Geyer shares a lifetime of experience with people with disabilities.

Since the inception of Accommodating Ideas in 1992, Darlene has focused on integrating people who have disabilities, specializing in people who are Deaf, in every segment of society through her business. These tasks require extensive knowledge of disability law, including The Americans with Disabilities Act, California disability statutes and programs for people with disabilities and their rights.

Fifteen years ago, Ms. Geyer began partne ring with entertainment venues, assisting in provision of compliant language access services that encompassed determining compliant placement, interpreter preparation and set up on site and assisting with culturally navigating ticket holder concerns.

Bill Carl "BC" Johnson
Chief Listening Officer, The BCJ Group

Bill Carl “BC” Johnson is the Founder and Principal Partner of The BCJ Group which specializes in connecting cultures to the employee and guest experience. He believes that for organizations to outpace their competition they need to adopt and implement a customer-centric business strategy. Prior to founding The BCJ Group, BC worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.

BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.

Dr. Julian Maha
Co-Founder, KultureCity 

Dr. Julian Maha graduated from the University of Calgary School of Medicine at the age of 23. Working as an Emergency Department and Emergency Medical Services medical director in the state of Alabama, Dr. Maha has also done hospital consulting work on emergency room work and patient flow. When his oldest son was diagnosed with autism, Dr. Maha focused his attention on helping his son. This effort led him to found KultureCity: an impact driven nonprofit that has applied a startup model to the nonprofit world. Since its creation, KultureCity has become not only the best reviewed disability nonprofit in the United States but also the fastest growing. Recent achievements include being named one of the Top 10 nonprofits in the US by Microsoft, the Nascar Betty Jane France Humanitarian Award just to name a few. Dr. Maha is a sought after speaker and consultant and has main-staged TedX, Collision, Ignite and many more. He has also been featured by Inc, Fast Company, USA Today, Fox News just to name a few. The sensory inclusion initiative to make arenas sensory inclusive was started by him and now is in multiple NBA, NHL and NFL arenas across the USA.

Margaret Miller
Sales Account Strategist, Mamava 

Mamava is inspiring social change. We’re dedicated to transforming the culture of breastfeeding for the millions of mamas who deserve better. Mamava celebrates and supports the 21st-century mama on the go with freestanding lactation suites, a mobile app, and an engaged digital community. Mamava is a brand committed to playful disruption, great design, human connection, and driving social change. Margaret Miller has helped stadiums/arenas, convention centers, and hotels support guests with free-standing lactation suites. She currently focuses on growing Mamava's presence in retail, co-working, hospitality and corporations in the greater NYC area.

Alex Montoya
Owner, A-MOtivational Communications

Alex Montoya is quickly becoming one of America’s most popular speakers.

He is a Ted X speaker and motivational author who also writes books for others.  Among his accolades are a “Lifetime Achievement Award” from the San Diego Hispanic Chamber. In 2019 the Colombian government awarded him a Medal of Honor for his achievements as a Colombian-American.

He was named a Paul Harris Fellow by Rotary International and has published six books, authoring five and co-writing one more (two more will be released in 2020). He has also carried the Olympic Torch; and has spoken at places like Google, NASA, Wells Fargo, and Harvard.

His company, A-MOtivational Communications, produces inspirational books and talks. He also travels the country consulting, speaking, and inspiring. He received his education at the University of Notre Dame and the University of San Francisco.  His goal is to speak in 100 cities in his lifetime and be America’s #1 speaker.

Brian T. Moss
Partner,  Manning & Kass, Ellrod, Ramirez, Trester LLP

Brian T. Moss has practiced law for 30 years, 25 of them with MKERT. He is the managing partner of the firm’s Orange County office. He heads the firm’s ADA Compliance Litigation Team and is also a leader on the firm’s Premises Liability, Security Guard, Trucking and Products Liability Teams. Since joining the Firm in 1994, his practice has focused on high exposure damage cases in the areas of premises liability, trucking, ADA, security/loss prevention and product liability. With an impeccable trial record, Mr. Moss has obtained the trust of national grocers, retailers and restaurants. Mr. Moss understands the importance of brand protection and customer satisfaction, while also providing an aggressive defense in the most sensitive of cases. Mr. Moss is regularly consulted by and lectures for national retailers, restaurants, health clubs, security companies and carriers in the areas of liability, negotiations, policy and procedures, damage defenses, and SIU litigation.

Daniel James Platzman
Drummer, Imagine Dragons

Daniel James Platzman is an American musician, songwriter, record producer and composer. He is the drummer for the pop rock band Imagine Dragons and a board member of Kulturecity.

Joseph Quitoni
Senior Practice Director, The Ritz-Carlton 

Mr. Joseph Quitoni is an international speaker, advises organizations on culture transformation and is experienced in driving and improving employee engagement. He has over a decade of service with The Ritz-Carlton and has earned his graduate degree in Industrial/Organizational Psychology. During his career, Joseph served as Director of Human Resources at two Ritz-Carlton hotels where he played an integral role in driving employee engagement and was able to see dramatic increases in overall engagement year after year. He also received the Human Resources Award of Excellence from The Ritz-Carlton Hotel Company two times for his outstanding work performance. Joseph Quitoni is passionate about motivating others and understanding what drives human behavior in the workplace. When he is not traveling around the world, he enjoys living on the beach in sunny Southern California—where he takes advantage of the outdoor activities in the summer and escapes to the mountains to ski in the winter.

Zach Rutkowski
Director of Guest Services, Buffalo Bills 

Born and raised in Buffalo, NY, Zach has spent the last 8 years with the Bills Organization in various Guest Services roles. Zach was a member of the inaugural GuestX Conference Committee and has helped IAVM put on one of the top guest experience conferences in the industry since then. When not at work, Zach enjoys running, grabbing a sour beer form one of Buffalo's many breweries and traveling the country with his wife, Jaime.

Sherron Washington

Sherron Washington, M.A. is a marketing and communication (marcom) professional who has imparted her wisdom and expertise for over two decades. She has been deemed “The Marketing Whisperer” by many, due to her uncanny ability to assist businesses in developing an innovative, solution-driven, fusion of communication and marketing efforts that increase growth opportunities businesses.

A sought-after international speaker, trainer, facilitator and professor, Sherron’s energetic passion permeates the crowd and creates an unforgettable electrifying experience. She is also the author of Market Simple: The Blueprint to a One-Page Marketing Plan, and The Oops Moment: Eliminating Marketing Mistakes, Mishaps and Missteps instructional guides on how businesses can create a quick and easily executable one-page marketing plan and eliminate marketing mistakes. Her marcom business acumen, online and offline creates a distinctive and lasting presence that encourages and influences others worldwide.


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