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GuestX

GuestX! March 10 - 12 2024

SoFi Stadium
1001 S. Stadium Drive
Inglewood, CA 90301

#IAVM

#IAVM #GuestX2024

What is GuestX?

Welcome to GuestX. Interactive and intimate, this IAVM conference offers attendees insider perspectives on how all facets of a venue impact the overall guest experience. With educational content shaped and developed by today’s industry experts, GuestX teaches best practices and how to address the ever-evolving challenges of the guest experience and crowd management.

#GuestX2024

GuestX 2024 Highlights!

NETWORKING

Whether you work in sports, the arts, the conference and meeting industry, or anywhere people get together, GuestX offers insider perspectives on how every aspect of your operation impacts the overall experience at your venue.

WHO IS GUESTX FOR?

GuestX is a one-of-a-kind conference for everyone invested in crafting an exceptional, safe and extraordinary guest experience.

WHAT WILL I LEARN?

GuestX provides attendees with invaluable content via skills based workshops and networking sessions that empowers them to put newly gained expertise into immediate action.

GuestX Housing & Travel

 

Los Angeles Airport Marriott

5855 West Century Blvd

Los Angeles, CA 90045

 

The GuestX 2024 block rate will be $169+tax per night.

Book Now!
Registration for Professional Members

$699

Current members of IAVM Registration Fee.

Online registration for GuestX 2024 is now closed.  Registration will be available onsite or by contacting meetings@iavm.org.

Registration for Professional Nonmembers

$1099

Nonmembers of IAVM Registration Fee.

Online registration for GuestX 2024 is now closed.  Registration will be available onsite or by contacting meetings@iavm.org.

Join IAVM & Sign Up for GuestX

$1199

Receive 1 Year of IAVM Professional Membership when you sign up to attend; available to new Professional Members only.

Online registration for GuestX 2024 is now closed.  Registration will be available onsite or by contacting meetings@iavm.org.

Allied members and Allied nonmembers are invited to participate in GuestX as sponsors. For more information on opportunities please contact our sales team at sales@iavm.org or view the GuestX 2024 prospectus here.

Cancellations and Refunds

Any changes to registration are subject to $100 admin fee, this includes cancellations/refunds, name changes, or registration type changes.

Cancellation and refund requests must be made via email to the IAVM Meetings Department at meetings@iavm.org. Fees are calculated based on the full cost of registration and the date cancellation request is submitted.

If a registrant is unable to attend an event for any reason, someone else from their venue/company may attend in their place with written notice up to 2 weeks prior to the event start date. If a cancellation is necessary, the following refund deadlines apply:

  • Cancellation request submitted by February 10, 2024: 50% refund minus $100 admin fee
  • Cancellation request submitted between February 11 – February 25, 2024: 25% refund minus $100 admin fee
  • Cancellation request submitted on February 26, 2024 or later: No refund
  • Optional fees (including, but not limited to: golf and pre-conference workshops) are non-refundable from the time of purchase.

The above cancellation deadlines apply to PAID, UNPAID, and partially paid registrations. Invoiced no-shows will be billed as a cancellation accordingly. Late requests for refunds due to special circumstances will be considered on a case-by-case basis.

Rollover Policy

There is no rollover option. If a registrant is unable to attend, and the venue is not able to send another attendee, registration will be refunded based on the above cancellation deadlines.

GuestX 2024 SCHEDULE

All scheduled events will take place at Sofi Stadium

GuestX 2024 DAY 1

5:00PM – 6:30PM

Registration/Welcome Reception

GuestX 2024 DAY 2

8:30AM – 9:30AM

Breakfast

9:30 AM – 11:00AM

Breaking the Ice

11:00AM – 11:30AM

Break / Sponsor Showcase

11:30AM – 1:00PM

Workshop #1 – Inclusive Guest Services: Required vs. Elevated

Presented by: Betty Siegel, Kevin Thomas, Phillip Schifilliti

1:00PM – 2:00PM

Lunch

2:00PM – 3:30PM

Workshop #2 – Collaboration: Best-in-class practices from the stages of improv comedy for you to model with your team, colleagues, and guests

Presented by: Marc Levine

 

3:30PM – 4:00PM

Break / Sponsor Showcase

4:00PM – 5:30PM

Town Hall

5:30PM – 10:00PM

Dinner on Your Own

GuestX 2024 DAY 3

8:30AM – 9:30AM

Breakfast

9:30AM – 11:00AM

Workshop #3 – Blurred Lines: How Security and Guest Services Intertwine in Today’s Guest-Centric Environment

Presented by: Tatum Lockett, Adrian Esquilin, Jessica Haines

11:15AM

Venue Tour – SoFi Stadium

Workshop 1: Inclusive Guest Services: Required v Elevated

Presented by: Betty Siegel, Kevin Thomas, Phillip Schifilliti

Are you doing the minimum or providing next-level accommodations to the diverse guest profile that enters your building?  This panel will look at how the scope of accessibility is continuing to change and grow. What is the minimum we should be offering to guests who visit us? Who and what are elevated accommodation options that you can implement at your venue.

Register for GuestX 2024 Now!

Workshop 2: Collaboration – Best-in-class practices from the stages of improv comedy for you to model with your team, colleagues, and guests

Collaboration – We love the feeling of connecting and collaborating with others, yet it can feel difficult to do day-to-day. We often stop listening and focus on proving our point instead of understanding the other person. In this experiential program, you’ll learn best-in-class tools from the stages of improv comedy that you can apply immediately with your most important stakeholders at work – your team members, manager, and of course your guests. Better news, these tools are also applicable in your personal life, enabling better communication with your loved ones. On an improv comedy stage, the actors collaborate to build a real-world without a script – much like our everyday lives. Even though everything is made up, they work from the same set of tools and principles to facilitate collaboration. They listen deeply and build on each other’s ideas. That’s the heart of it.

This program will focus on listening to understand and building on the ideas of others. You’ll engage in four activities, experiencing the feeling of collaboration firsthand. You’ll walk away with tangible new ways to clearly demonstrate support so that people feel you have their back.

Best of all, you’ll connect, laugh, and learn together. It will be a 1-of-a-kind, enriching, and memorable experience.

Register for GuestX 2024 Now!

Workshop 3: Blurred Lines – How Security and Guest Services Intertwine in Today’s Guest-Centric Environment

Presented by: Tatum Lockett, Adrian Esquilin, Jessica Haines

In recent years, the line of division between the guest services and security teams have become increasingly blurred in our industry.  Where security was previously viewed as a clear-cut transaction with guest experience being the intangible opposite, these worlds have collided as the guest becomes the focal point in a world where safety carries greater weight than ever before. This session will bring together leaders in the venue security and guest experience fields to share stories, perspectives, and insights on how these two departments work together to create fan-focused cultures while keeping safety a top priority.

Register for GuestX 2024 Now!

Thank You To Our GuestX 2024 Sponsors!

GuestX Sponsorship Opportunities

If you help venues provide an exceptional and safe guest experience, join us as a sponsor of GUESTX! Click here to view the prospectus or contact sales@iavm.org.

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