All Venues Sessions

All sessions held in Metro Toronto Convention Centre 701, unless otherwise indicated.
Sessions and times are subject to change.

Increasing Your Brain's Performance For Greater Leadership Success
Tuesday, 9:15 AM - 10:15 AM

Have you ever had a negative day at work or as a leader? How did you feel at the end of it? Tired, drained? Now, have you ever had a positive day? How did you feel at the end of it? Energized? Isn’t there an increase in your productivity and effectiveness in your job and as a leader on that positive day? What would that do to your abilities and successes? You can have that outcome everyday! In this highly interactive program, Amazon bestselling author and top rated speaker, Dr. Jerry V. Teplitz will strengthen the skills you already have and give you the mental agility to add to your skills with surprising ease and confidence.



Virtual to Actual: Successfully Taking Venue Marketing Online
Tuesday, 10:45 AM - 11:30 AM

Public assembly venues across all sectors and markets have events to host, tickets to sell, business to attract, staff to manage, operations to complete, and civic contributions to make. Every venue has dynamic messages to deliver and distinctive stories to tell to a range of stakeholder audiences. Venue managers and their marketing teams have been challenged to move beyond traditional methods and media to promote their facilities and clients. Learn about innovative concepts and successful strategies that are being employed by different venues in this illuminating session exploring online marketing techniques.



The Gender Gap Continued
Tuesday, 3:30 PM - 4:15 PM

Join Jill Schinberg, Kim Bedier, Cindy Chong and Troy Thorn in a lively interactive discussion around intersectionality and managing gender difference in the workplace and beyond.  Leave with a greater awareness of unconscious bias, how it affects workplaces and what you can do to even the playing field.



Women in Leadership
Tuesday, 4:45 PM - 5:45 PM

IAVM’s Women in Leadership program is pleased to welcome Lisa Borders, President of the WNBA, as its keynote speaker. This session, sponsored by ABM, will cover important leadership topics and industry trends facing today’s venue management professional.



Buying New Technology Without Remorse
Wednesday, 9:15 AM - 10:15 AM

This panel of technology professionals will share thoughts and experiences, as well as discuss the questions all venue managers have to ask when it comes to new technology: why do we choose a new technology, what is the life span and value to implement new technology and what is the impact on your workforce?



Choosing the Right Sustainability Certification/s for Your Venue
Wednesday, 9:15 AM - 10:15 AM

The venue management industry has a plethora of sustainability certifications. How do you choose the right certification for your organization? This session will detail the types of certifications, trends in the industry, the differing costs, and will help you decide which sustainability certification/s are best for your organization.



Social Media Best Practices
Wednesday, 10:45 AM - 11:30 AM

Representatives from each venue sector will point out their top 5 uses of social media in their respective areas and explain how each one has benefited their customer experience and/or bottom line.



The Future of Security
Wednesday, 1:45 PM - 2:30 PM

No matter the venue that you work at, emerging technologies are shaping the future of venue security. Listen to operators from different venues with how their venue operations are adapting and evolving during the ever changing threat landscape.



Simple Acts of Kindness to Enhance Guest Services
Wednesday, 2:45 PM - 3:45 PM

Kindness is the key to delivering legendary guest service. Kindness can be taught and learned. This session will provide tools and methods to imagine, create, and implement a program that holds staff and managers accountable (in a positive manner!) for kindness and outstanding customer service.


IAVM is grateful for
the support of our
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Join the passionate venue industry leaders who are IAVM: