All Venues Sessions
All sessions held in Metro Toronto Convention Centre 701, unless otherwise indicated.
Sessions and times are subject to change.
Have you ever had a negative day at work or as a leader? How did you feel at the end of it? Tired, drained? Now, have you ever had a positive day? How did you feel at the end of it? Energized? Isn’t there an increase in your productivity and effectiveness in your job and as a leader on that positive day? What would that do to your abilities and successes? You can have that outcome everyday! In this highly interactive program, Amazon bestselling author and top rated speaker, Dr. Jerry V. Teplitz will strengthen the skills you already have and give you the mental agility to add to your skills with surprising ease and confidence.
Public assembly venues across all sectors and markets have events to host, tickets to sell, business to attract, staff to manage, operations to complete, and civic contributions to make. Every venue has dynamic messages to deliver and distinctive stories to tell to a range of stakeholder audiences. Venue managers and their marketing teams have been challenged to move beyond traditional methods and media to promote their facilities and clients. Learn about innovative concepts and successful strategies that are being employed by different venues in this illuminating session exploring online marketing techniques.
Join Jill Schinberg, Kim Bedier, Cindy Chong and Troy Thorn in a lively interactive discussion around intersectionality and managing gender difference in the workplace and beyond. Leave with a greater awareness of unconscious bias, how it affects workplaces and what you can do to even the playing field.
IAVM’s Women in Leadership program is pleased to welcome Lisa Borders, President of the WNBA, as its keynote speaker. This session, sponsored by ABM, will cover important leadership topics and industry trends facing today’s venue management professional.
This panel of technology professionals will share thoughts and experiences, as well as discuss the questions all venue managers have to ask when it comes to new technology: why do we choose a new technology, what is the life span and value to implement new technology and what is the impact on your workforce?
The venue management industry has a plethora of sustainability certifications. How do you choose the right certification for your organization? This session will detail the types of certifications, trends in the industry, the differing costs, and will help you decide which sustainability certification/s are best for your organization.
Representatives from each venue sector will point out their top 5 uses of social media in their respective areas and explain how each one has benefited their customer experience and/or bottom line.
No matter the venue that you work at, emerging technologies are shaping the future of venue security. Listen to operators from different venues with how their venue operations are adapting and evolving during the ever changing threat landscape.
Kindness is the key to delivering legendary guest service. Kindness can be taught and learned. This session will provide tools and methods to imagine, create, and implement a program that holds staff and managers accountable (in a positive manner!) for kindness and outstanding customer service.