Convention Centers Sessions

All sessions held in Metro Toronto Convention Centre 718B, unless otherwise indicated.
Sessions and times are subject to change.

Convention Centers Welcome and Round Tables
Monday, 9:00 AM - 10:15 AM

Facilitators: Small: Jim Finch, CVE, General Manager, Charlotte Harbor Event & Conference Center/An SMG Managed Facility; Medium: Elisa Putman, Senior Vice President & Chief Operations Officer, Music City Center; Large: Arthur Fritch, CMP, CEM, Senior Event Services Manager, Massachusetts Convention center Authority;

Don’t miss this excellent opportunity to discuss current topics with other venue managers. Broken down into large, medium, and small venues, this is a chance to hear what other venues similar to yours have to say about current issues and/or exchange ideas on best practices.



BootCamp Session 1&2: Design Charrette
Monday, 4:15 PM - 6:30 PM

Exhibition Place - Beanfield Centre
Location: 200A
(Transportation will be provided. Please meet at MTCC South Entrance (Level 500 at Bremner Blvd.) at 3:15 PM. Buses will depart at 3:30 PM for Exhibition Place. Sessions begin at 4:15 PM.)

Speakers: Don Grinberg, FAIA, Principal, Architecture+ Planning+; Ken Stockdell, AIA, LEED AP BD+C, Vice President, HKS, Inc.;Adam Paulitsch, Associate Principal, Populous Alan Colyer, Design Director/Principal, Gensler; Eric Stultz, Design Principal, Gensler; Michael Lockwood, Senior Principal, Populous; Robert Svedberg, FAIA, Principal, tvsdesign;

This design charrette boot camp will focus on developing practical, conceptual approaches to modifying existing facilities for the meeting of the future. Architect-led groups of 8-10 attendees will explore key issues for facilities based on the latest thinking from the industry on its needs and expectations for meeting venues.



BootCamp Session 1
Monday, 4:15 PM - 5:15 PM

BootCamp Session 2
Monday, 5:30 PM - 6:30 PM

Exhibition Place - Beanfield Centre
(Transportation will be provided. Please meet at MTCC South Entrance (Level 500 at Bremner Blvd.) at 3:15 PM. Buses will depart at 3:30 PM for Exhibition Place. Sessions begin at 4:15 PM.)

Beanfield Centre 200C
Alfred Spencer, Director, Accessibility Outreach, Education and Referral Branch, Accessibility Directorate of Ontario (ADO);
Attendees will use a variety of accessible devices, scooters, wheel chairs, walker, dark glasses to experience the Beanfield Centre as a person with a disability and then critique the facility with recommendations.  Exhibition Place will provide a City of Toronto staff person from the accessibility department to explain what is new in the City and Provincial legislation.

Beanfield Centre 200B
Convention centers are faced with a myriad of challenges in a progressively changing environment. From ADA situations, gender identity/washroom etiquette, nursing rooms, or harassment in the workplace, participants will team up and be faced with real (and some not-so-real) situations that present a multitude of ethical and legal challenges. The solution may feel like the right thing to do, but how will our visiting attorney respond to the team’s solution.

Food Pairings
Beanfield Centre 205BC
Speakers: Gilles Bouchard, CEM, Director, Event Management Services, Exhibition Place, Enercare Centre, Beanfield Centre;
Cerise Fine Catering to provide food pairings with wine pairings.  Cerise is a Centreplate / Sodexo company and will be trying to upstage Chef Max from Nashville.  Their Executive Chef Kai will be leading the courses.

Food Trucks & Waste Diversion
Nortwest End (outside)
There will be three food trucks ready for inspection as per Exhibition Place  check list.  One truck will be compliant and the other two will not be.  The attendees will work in groups to go through the checklist to identify the truck that is compliant. There will be a short presentation to the group from our Fire and Life Safety Consultant prior to the challenge.  Afterwards, there will be a short presentation on the waste diversion process at Exhibition Place and then 3 groups will sort waste and the groups will be judged on the thoroughness.

Who Moved Our Chairs
Beanfield Centre 206A-D
Speakers: Dana Freker Doody, VP, Communications & Public Relations, The Expo Group;
Join this boot camp to understand how furniture placement in meeting rooms incentivizes specific behaviors and brain activity, thus supporting different methods of learning. Share ideas with colleagues in several non-traditional room setups to actually sit with change. You’ll experience different meeting room sets strategically designed to conceptualize the future design needs of planners.

Safety & Security
Beanfield Centre 205A
Speakers: Tony Porter
You will hear from Toronto Police and Exhibition Place about how recent events in Toronto have changed some planning methodologies for protecting larger and smaller venues around Toronto to prevent future attacks.  Attendees will learn how to use those methodologies when planning mitigation strategies of their own to protect their attendees.



Choosing the Right Metrics: Standardized Key Performance Indicators for Convention Centers
Tuesday, 9:15 AM - 10:15 AM

Speakers: Imran Giill, Manager, Marketing and Communications, Shaw Conference Centre; Chris Hunjas, Director, Business Administration, Minneapolis Convention Center; Anthony Kinahan, Finance Manager, Massachusetts Convention Center Authority; Scott Megna, President, Raincross Hospitality Corporation; Steve Schwartz, Senior Research Policy Manager, Events DC; Chris Hunjas, Director, Business Administration, Minneapolis Convention Center

How should a convention center measure success? Hear from the Venue Data Source committee as they relay results from the White Paper outlining standard key performance indicators for the convention centre industry.



The State of EMSSI: A Hands on Approach to Safety and Security with the Portal
Tuesday, 10:45 AM - 11:30 AM

Speakers: Brett Mitchell, General Manager, Overland Park Convention Center; David McWhorter, PhD, Founder, The Homeland Security Consulting Group; Matthew Dimmick, PSP, CPD, Security and Emergency Readiness Specialist, STV Inc.; John Gonzalez, Vice President & General Manager, George R. Brown Convention Center, Houston First Corporation; Andrew McLeod, Account Manager, Simpleview; Bill Flynn, President, Garda Risk Management LLC

This session will provide an update on the current progress of EMSSI. In 2016, the International Association of Venue Managers (IAVM), the International Association of Exhibitions and Events TM (IAEE) and the Exhibition Services & Contractors Association (ESCA) came together to address the # 1 priority of our membership. The safety and security of our attendees, members, stakeholders, employees and the general public that attend meetings, conferences, conventions and exhibitions every day around the world. All of us recognized the need and potential for greater collaboration and to address this priority. Given the current threat assessments provided by top security professionals, it became clear that we must establish national guidelines for convention centers and related venues around the U.S. and align ourselves with the Department of Homeland Security and the SAFETY Act office. Plan on touring the portal and finding the safety and security resources, from best practices and vendor recommendation to DHS training modules, that will help you in your venue.



Event Impact: Destinations International and IAVM’s New Convention Center Calculator
Tuesday, 3:30 PM - 4:15 PM

Speakers: Brett Mitchell, General Manager, Overland Park Convention Center; Adam Sacks, President, Tourism Economics; Don Welsh, President & CEO, Destinations International; Brad Mayne, CVE, President and CEO, International Association of Venue Managers

Traditionally, it has been difficult for convention centers and CVBs to get on the same page on a number of issues, let alone reporting on an event’s total impact. Until now. In partnership with IAVM, seven city-pairs of convention centers and CVBs have teamed up to create a new module for the DI Economic Calculator. Come learn how your convention center can utilize it to gather and report valuable economic impact data.



Natural Disasters: Before, During, and After
Tuesday, 4:45 PM - 5:45 PM

Speakers: Brad Gessner, Sr. Vice President, AEG Facilities and General Manager, Los Angeles Convention Center, AEG - Los Angeles Convention Center; John Gonzalez, Vice President & General Manager, George R. Brown Convention Center, Houston First Corporation; Anne Palmer, Sr. Director, Operations & Readiness, Disaster Cycle Services, American Red Cross;

Convention Centers are located in major metropolitan areas. They act as a resource for the communities in the planning, response and recovery after natural disasters. How do these venues deal with these events? Representatives from venues will discuss their experiences with these recent events: what they learned, what worked and what did not and the overall impact to the facility as well as its employees dealing with these unique situations.



Convention Centers Keynote: Strength-Based Leadership – The 10-80-10 Principle
Wednesday, 9:15 AM - 10:15 AM

Speaker: Sunjay Nath, MBA, BScE, CSP, Professional Speaker, Spetha

Delivered in a high energy, high content and highly humorous manner, the 10-80-10 Principle is a framework that allows you to increase your performance and results by focusing your energy and efforts on highest yielding activities. It helps individuals and teams operate at a dynamic level. Every person or group already exhibits behaviors that are Top 10 (percent) – those behaviors that lead to high performance and achievement. What people lack is the knowledge and a framework to consistently operate at that dynamic Top 10 level. The 10-80-10 Principle program provides a methodology to reward and grow Top 10 behaviors and neutralize Bottom 10 actions. Filled with practical examples and engaging content, the audience is able to identify their Top and Bottom 10 and then A.C.T. with the 10-80-10 Principle to create greater performance levels in both their personal and professional lives. It has direct application to employee management and it helps to reduce stress and increase fulfillment on the job.



Comprehensive, Economic, Insightful, Relevant
Wednesday, 10:45 AM - 11:30 AM

Speaker: Cathy Breden, CAE, CMP, CEO, Center for Exhibition Industry Research (CEIR)

CEIR conducts comprehensive, insightful and relevant research on the exhibitions and events industry. Attend this session to gain insight into the forecasted performance of the industry, 2018-2020, as well as how to access reports, and even more importantly, how convention centers can use the information CEIR produces. Trending topics to be discussed include the CEIR Index Report, a look at where CMOs are channeling their marketing spend, and a topic that should be at the top of everyone’s mind, creating engagement both on and off the show floor.



Pressing the EASY BUTTON! - Making Convention Centers Easier to Work With
Wednesday, 1:45 PM - 2:30 PM

Speakers: Arthur Fritch, CMP, CEM, Senior Event Services Manager, Massachusetts Convention center Authority; Kay Towner, Senior Vice President, Sales & Marketing, Centerplate; Les Selby, CMP, CMM, Principal, Planning for Success;

Convention Centers can have a reputation of being hard to work with due to the number of contacts for each specialized service. How are centers streamlining operations to aid clients in the planning process? Come listen to how a panel of your industry peers are addressing this issue.



Marketing & Selling Your Facility in the Technological Age
Wednesday, 2:45 PM - 3:45 PM

Speakers: Imran Giill, Manager, Marketing and Communications, Shaw Conference Centre; Christine Tse, Director of Marketing, Metro Toronto Convention Centre; Mevisha Maistry, Marketing & Communications Specialist, Shaw Conference Centre; Tiffany Moreside, Digital Marketing Specialist, Exhibition Place;

Hear from convention center professionals who are utilizing the latest technology and digital marketing tools to market their facilities and drive sales leads. From Live Chats and Virtual Reality, to Wi-fi and social media integration, technology is making it easier to reach more prospective leads than ever before and deliver an enhanced guest experience.



Convention Centers Town Hall
Wednesday, 4:15 PM - 5:15 PM

Speaker: Naz Sabripour, CEM, CVP, Town Hall, Pasadena Convention Center

Are you struggling with an issue in your building that you can't seem to solve? Are you implementing the next great idea that you want to share with the rest of the industry? In the ICCC town hall, we are going to hit on the items that you want to talk about. Come equipped with these items and be prepared to walk out of the session with answers to your issues and ideas to help your team be successful.

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