Convention Centers Sessions

All sessions held in Metro Toronto Convention Centre 718B, unless otherwise indicated.
Sessions and times are subject to change.

Convention Centers Welcome and Round Tables
Monday, 9:00 AM - 10:15 AM

Don’t miss this excellent opportunity to discuss current topics with other venue managers. Broken down into large, medium, and small venues, this is a chance to hear what other venues similar to yours have to say about current issues and/or exchange ideas on best practices.



BootCamp Session 1&2: Design Charrette
Monday, 4:15 PM - 6:30 PM

Exhibition Place - Beanfield Centre 200A

This design charrette boot camp will focus on developing practical, conceptual approaches to modifying existing facilities for the meeting of the future. Architect-led groups of 8-10 attendees will explore key issues for facilities based on the latest thinking from the industry on its needs and expectations for meeting venues.



BootCamp Session 1
Monday, 4:15 PM - 5:15 PM

BootCamp Session 2
Monday, 5:30 PM - 6:30 PM

Exhibition Place

Audio Visual Ballroom vs Trade Hall
Enercare Centre Hall CD
Senior Production Coordinator to go through a basic room AV set-up and then a trade show hall set-up.  In addition there will be a rigging 101 of live load rigging vs dead load rigging and the differences between the two.

Beanfield Centre 200C
Attendees will use a variety of accessible devices, scooters, wheel chairs, walker, dark glasses to experience the Beanfield Centre as a person with a disability and then critique the facility with recommendations.  Exhibition Place will provide a City of Toronto staff person from the accessibility department to explain what is new in the City and Provincial legislation.

Beanfield Centre 200B
Convention centers are faced with a myriad of challenges in a progressively changing environment. From ADA situations, gender identity/washroom etiquette, nursing rooms, or harassment in the workplace, participants will team up and be faced with real (and some not-so-real) situations that present a multitude of ethical and legal challenges. The solution may feel like the right thing to do, but how will our visiting attorney respond to the team’s solution.

Food Pairings
Beanfield Centre 206A
Cerise Fine Catering to provide food pairings with wine pairings.  Cerise is a Centreplate / Sodexo company and will be trying to upstage Chef Max from Nashville.  Their Executive Chef Kai will be leading the courses.

Food Trucks & Waste Diversion
Enercare Centre Hall CD
There will be three food trucks ready for inspection as per Exhibition Place  check list.  One truck will be compliant and the other two will not be.  The attendees will work in groups to go through the checklist to identify the truck that is compliant. There will be a short presentation to the group from our Fire and Life Safety Consultant prior to the challenge.  Afterwards, there will be a short presentation on the waste diversion process at Exhibition Place and then 3 groups will sort waste and the groups will be judged on the thoroughness.

Non Traditional Learning Environments
Beanfield Centre 206BD
Dana Freker Doody from the Expo Group will teach you: How to better relate to clients who want to make change and create more compelling, on-trend experiences, How furniture placement in meeting rooms incentivizes specific behaviors and brain activity, thus supporting different methods of learning, and you'll have fun experiencing non-traditional room setups and sharing ideas with colleagues.

Safety & Security



Choosing the Right Metrics: Standardized Key Performance Indicators for Convention Centers
Tuesday, 9:15 AM - 10:15 AM

How should a convention center measure success? Hear from the Venue Data Source committee as they relay results from the White Paper outlining standard key performance indicators for the convention centre industry.



The State of EMSSI: A Hands on Approach to Safety and Security with the Portal
Tuesday, 10:45 AM - 11:30 AM

This session will provide an update on the current progress of EMSSI. In 2016, the International Association of Venue Managers (IAVM), the International Association of Exhibitions and Events TM (IAEE) and the Exhibition Services & Contractors Association (ESCA) came together to address the # 1 priority of our membership. The safety and security of our attendees, members, stakeholders, employees and the general public that attend meetings, conferences, conventions and exhibitions every day around the world. All of us recognized the need and potential for greater collaboration and to address this priority. Given the current threat assessments provided by top security professionals, it became clear that we must establish national guidelines for convention centers and related venues around the U.S. and align ourselves with the Department of Homeland Security and the SAFETY Act office. Plan on touring the portal and finding the safety and security resources, from best practices and vendor recommendation to DHS training modules, that will help you in your venue.



IAVM / DI Economic Calculator Collaboration
Tuesday, 3:30 PM - 4:15 PM

Traditionally, it has been difficult for convention centers and CVBs to get on the same page on a number of issues, let alone reporting on an event’s total impact. Until now. In partnership with IAVM, seven city-pairs of convention centers and CVBs have teamed up to create a new module for the DI Economic Calculator. Come learn how your convention center can utilize it to gather and report valuable economic impact data.



Natural Disasters: Before, During, and After
Tuesday, 4:45 PM - 5:45 PM

Convention Centers are located in major metropolitan areas. They act as a resource for the communities in the planning, response and recovery after natural disasters. How do these venues deal with these events? Representatives from venues will discuss their experiences with these recent events: what they learned, what worked and what did not and the overall impact to the facility as well as its employees dealing with these unique situations.



Convention Centers Keynote: Strength-Based Leadership – The 10-80-10 Principle
Wednesday, 9:15 AM - 10:15 AM

Delivered in a high energy, high content and highly humorous manner, the 10-80-10 Principle is a framework that allows you to increase your performance and results by focusing your energy and efforts on highest yielding activities. It helps individuals and teams operate at a dynamic level. Every person or group already exhibits behaviors that are Top 10 (percent) – those behaviors that lead to high performance and achievement. What people lack is the knowledge and a framework to consistently operate at that dynamic Top 10 level. The 10-80-10 Principle program provides a methodology to reward and grow Top 10 behaviors and neutralize Bottom 10 actions. Filled with practical examples and engaging content, the audience is able to identify their Top and Bottom 10 and then A.C.T. with the 10-80-10 Principle to create greater performance levels in both their personal and professional lives. It has direct application to employee management and it helps to reduce stress and increase fulfillment on the job.



CEIR Update
Wednesday, 10:45 AM - 11:30 AM

Come to this session to hear about CEIR’s latest research to empower you with the insights to best support your exhibition customers and win more business! Discussion will cover key results and examples of how organizers and exhibitors are successfully responding to current trends.



Pressing the EASY BUTTON! - Making Convention Centers Easier to Work With
Wednesday, 1:45 PM - 2:30 PM

Convention Centers can have a reputation of being hard to work with due to the number of contacts for each specialized service. How are centers streamlining operations to aid clients in the planning process? Come listen to how a panel of your industry peers are addressing this issue.



Marketing & Selling Your Facility in the Technological Age
Wednesday, 2:45 PM - 3:45 PM

Hear from convention center professionals who are utilizing the latest technology and digital marketing tools to market their facilities and drive sales leads. From Live Chats and Virtual Reality, to Wi-fi and social media integration, technology is making it easier to reach more prospective leads than ever before and deliver an enhanced guest experience.



Convention Centers Town Hall
Wednesday, 4:15 PM - 5:15 PM

Are you struggling with an issue in your building that you can't seem to solve? Are you implementing the next great idea that you want to share with the rest of the industry? In the ICCC town hall, we are going to hit on the items that you want to talk about. Come equipped with these items and be prepared to walk out of the session with answers to your issues and ideas to help your team be successful.

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