All Venues and Partner Sessions

All sessions held in Metro Toronto Convention Centre unless otherwise indicated.
Sessions and times are subject to change.

Increasing Your Brain's Performance For Greater Leadership Success
Tuesday, 9:15 AM - 10:15 AM
Room 701

Speaker: Dr. Jerry Teplitz, Jerry Teplitz Enterprises, Inc.

Have you ever had a negative day at work or as a leader? How did you feel at the end of it? Tired, drained? Now, have you ever had a positive day? How did you feel at the end of it? Energized? Isn’t there an increase in your productivity and effectiveness in your job and as a leader on that positive day? What would that do to your abilities and successes? You can have that outcome everyday! In this highly interactive program, Amazon bestselling author and top rated speaker, Dr. Jerry V. Teplitz will strengthen the skills you already have and give you the mental agility to add to your skills with surprising ease and confidence.

 


 

Virtual to Actual: Successfully Taking Venue Marketing Online
Tuesday, 10:45 AM - 11:30 AM
Room 701

Speakers: Michelle Hopewell, Regional Marketing Director, Spectra Venue Management-Duke Energy Convention Center; Tammy Koolbeck, CVE, Executive Director, Iowa State Center; Glen Mikkelsen, CVE, Manager, CN Centre

Public assembly venues across all sectors and markets have events to host, tickets to sell, business to attract, staff to manage, operations to complete, and civic contributions to make. Every venue has dynamic messages to deliver and distinctive stories to tell to a range of stakeholder audiences. Venue managers and their marketing teams have been challenged to move beyond traditional methods and media to promote their facilities and clients. Learn about innovative concepts and successful strategies that are being employed by different venues in this illuminating session exploring online marketing techniques.

 


 

E-T-C-P.; Do You Know What It Stands For?
Tuesday, 10:45 AM - 11:30 AM
Room 714B

E-T-C-P stands for the Entertainment Technician Certification Program.   The Entertainment Technician Certification Program (ETCP) focuses on disciplines that directly affect the health and safety of crews, performers and audiences.  By providing an independent assessment of knowledge, skills and abilities for entertainment technology disciplines, ETCP enhances safety, reduces workplace risk, and gives real recognition to the professional skills of entertainment technicians.   Now that we’ve got that established, learn why this important to Venue Managers and why you should care about it.

 


 

The Gender Gap Continued
Tuesday, 3:30 PM - 4:15 PM
Room 701

Speakers: Jill Schinberg, Assistant Director of Arts, University of Kentucky; Kim Bedier, CVE, Director, Tacoma Venues & Events, City of Tacoma; Troy E Thorn, CTA, Executive Director, Chesapeake Conference Center/VenuWorks; Cindy Chong, MPA, Associate Director, Green Music Center

Join Jill Schinberg, Kim Bedier, Cindy Chong and Troy Thorn in a lively interactive discussion around intersectionality and managing gender difference in the workplace and beyond.  Leave with a greater awareness of unconscious bias, how it affects workplaces and what you can do to even the playing field.

 


 

Putting Our Customers First:  New Consumer Protections
Presented by INTIX
Tuesday, 3:30 PM - 4:15 PM
Room 714B

Speakers: Jane Kleinberger, Founder, Paciolan; Michael Lorenc, Head of Industry – Ticketing, Sports & Live Events, Google

We have all hear about Google’s new guidelines for ticketing, but what does it mean for our venues, patrons, fans and customers?  Learn about best practices and consumer protections that venues can employ to drive customers to primary ticket sites and put tickets into the hands of the fans.

 


 

Women in Leadership
Tuesday, 4:45 PM - 5:45 PM
Room 701

Speaker: Lisa Borders, President, WNBA

IAVM’s Women in Leadership program is pleased to welcome Lisa Borders, President of the WNBA, as its keynote speaker. This session, sponsored by ABM, will cover important leadership topics and industry trends facing today’s venue management professional.

 


 

Maximizing on Your Digital Signage Initiatives
Presented by Digital Sign Expo
Tuesday, 4:45 PM - 5:45 PM
Room 714A

Speakers: Bill McDonald, CIO, Metro Toronto Convention Centre; Robyn Tonack, Telecom and Technology Manager, Bell Canada, Vancouver Convention Centre;

Digital screens and technology are an integral asset to today’s venues – from enhancing visitor experience, event branding, promotions / advertising, and creating new revenue streams.  Are you optimizing the use of digital signage?  How can you create the most value from your digital assets? Hear first-hand experiences, recommendations and considerations on how to make the most out of your digital signage. 

 


 

The Off-Season Renovation Playbook
Presented by Populous
Tuesday, 4:45 PM - 5:45 PM
Room 714B

Speakers: Adam Stover, Principal and Director, Populous Design Build; Brad Clark, Senior Principal, Populous; Andrew Miller, EVP Business Operations, Toronto Blue Jays; Vincent Spataro, Director, Shawmut Design and Construction

Keeping your facility’s offerings fresh in between seasons comes with a special set of challenges. Populous Design Build Director Adam Stover and a panel of industry insiders explore best practices learned from decades of updating spaces like locker rooms and hospitality areas.

 


 

Buying New Technology Without Remorse
Wednesday, 9:15 AM - 10:15 AM
Room 701

Speakers: Ken Treadway, Executive Director of Customer Success, Ungerboeck Software International; Rob Williams, VP of Product, AudienceView

This panel of technology professionals will share thoughts and experiences, as well as discuss the questions all venue managers have to ask when it comes to new technology: why do we choose a new technology, what is the life span and value to implement new technology and what is the impact on your workforce?

 


 

Bridging the Gap with DHS & Public Safety & Emergency Preparedness Canada (PSEPC)
Wednesday, 9:15 AM - 10:15 AM
Room 714A

Speakers: William Flynn, President, Garda Risk Management LLC; William Brown, Commercial Facilities Section Chief, DHS

Join Russ Simons as he leads a discussion between the U.S. Department of Homeland Security and Public Safety and Emergency Preparedness Canada (PSEPC) to discuss the current security concerns for both the U.S. and Canada and information and resources available for public assemblies. They will also be sharing their current partnership strategies, along with their involvement with IAVM’s current safety and security programs to better understand the current challenges that face the venue community.

 


 

Social Media Best Practices
Wednesday, 10:45 AM - 11:30 AM
Room 701

Speakers: Steve Mackenzie, President, EventBooking; Kristin Bowen, Marketing Manager, St. Charles Convention Center; David Redelberger, Director of Interactive Marketing, Columbus Arena Sports & Entertainment; Laura Sweet, VP/COO, Des Moines Performing Arts

Representatives from each venue sector will point out their top 5 uses of social media in their respective areas and explain how each one has benefited their customer experience and/or bottom line.

 


 

Designing for the Future
Presented by The Expo Group
Wednesday, 10:45 AM - 11:30 AM
Room 714B

Speakers: Nicole Oleary, VP, Creative, The Expo Group

Our society is shifting quickly – multiple generations are coming together for events and all have a high expectations for their experiences. How can venues and their clients change the way shows and events are designed and serviced? How could facilities be used differently to maximize ROI for clients, attendees, exhibitors & sponsors? How can your teams be structured and inspired to capitalize on these trends?

Nicole O’Leary, Creative Director of The Expo Group, will lead an engaging conversation to explore new ideas on designing holistic experiences so you are ready for your forward-thinking clientele. Be prepared to look at your spaces and resources differently so you can pivot how you sell, market and service events for associations and corporations.

After this session, an attendee should be able to:

  1. Understand future trends for meetings and events and how pivoting can drive success
  2. Identify ways to change how you approach your spaces from a design perspective
  3. Develop new ideas to bring to your teams for short & long term selling and service

 


 

The Future of Security
Wednesday, 1:45 PM - 2:30 PM
Room 701

Speakers: Neil Sandhoff, Vice President, Commercial Sales, Evolv Technology; Julie Johnson, President, Armored Things; 

No matter the venue that you work at, emerging technologies are shaping the future of venue security. Listen to technology experts with how their technology operations are adapting and evolving during the ever changing threat landscape.

 


 

Unlock a Better Attendee Experience through Journey Mapping
Wednesday, 1:45 PM - 2:30 PM
Room 714B

Speakers: Justin Ungerboeck, Product Marketing Manager, Ungerboeck Software International; Andy Weiss, Vice President Global Marketing, Ungerboeck Software International;

In this workshop-like presentation, you will discover how to use journey mapping to see your venue through the eyes of your customers and attendees; uncover both positive and negative components of the experience; identify opportunities for better resource alignment, information sharing, etc.; develop strategies and tactics for increasing engagement, participation and more. At the end of the workshop, you will receive your own journey map template that you can use to help elevate the experience at your own venue.

 


 

Choosing the Right Sustainability Certification/s for Your Venue (In Collaboration with Green Sports Alliance)
Wednesday, 2:45 PM - 3:45 PM
Room 714B

Speakers: Mercedes Hunt, PhD, Lecturer/ Consultant, Old Dominion University; Greg DeSandy, Director of Sales & Event Services, Cobo Center; Erik Rasmussen, Partner, Grobstein Teeple, LLP; Mike Williams, Principal, Sustainability, RWDI

The venue management industry has a plethora of sustainability certifications. How do you choose the right certification for your organization? This session will detail the types of certifications, trends in the industry, the differing costs, and will help you decide which sustainability certification/s are best for your organization.

 


 

Simple Acts of Kindness to Enhance Guest Services
Wednesday, 2:45 PM - 3:45 PM
Room 701

Speaker: Rick Mears, Vice President, Guest Services, San Francisco Giants

Kindness is the key to delivering legendary guest service. Kindness can be taught and learned. This session will provide tools and methods to imagine, create, and implement a program that holds staff and managers accountable (in a positive manner!) for kindness and outstanding customer service.

 


 

Digital Turf: The Rise of Live Esports Events
Presented by XLIVE
Wednesday, 2:45 PM - 3:45 PM
Room 714A

Speaker: Kye Browning, Program Director, XLIVE

Digital screens and technology are an integral asset to today’s venues – from enhancing visitor experience, event branding, promotions / advertising, and creating new revenue streams.  Are you optimizing the use of digital signage?  How can you create the most value from your digital assets? Hear first-hand experiences, recommendations and considerations on how to make the most out of your digital signage.

IAVM is grateful for
the support of our
Global Partners:

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